About the role

Install and test fibre and copper network into homes and businesses. Scope both residential and business installations. Wire internal and external networks in houses and offices. Set up and configure LAN for customers including their equipment to specifications. Connect ONT devices to existing LAN networks for network compatibility. Perform blowing, hauling and splicing of both copper and fibre using mechanical and hand-held tools. Program and configure computer networks and fibre devices. Perform rigging and networking work. Conduct MDU build work with knowledge of installing GPX, Budi, and IFDB. Draw Asbuilts. Test, repair and replace faulty equipment with electronic tools. Maintain, test and install cables, wires and aerials ensuring optimal network performance. Work in confined spaces and perform civil and scoping work including concrete cutting and reinstatement. Troubleshoot fibre optic cable for internet and telephony. Install micro ducts and ducting. Manage customer experience, escalations and complaints. Close jobs daily.

Key responsibilities

• Install and test fibre and copper network into homes and businesses

• Scope both residential and business installations

• Wire internal and external networks in houses and offices

• Set up and configure LAN for customers including their equipment to specifications

• Connect ONT devices to existing LAN networks for network compatibility

• Perform blowing, hauling and splicing of both copper and fibre using mechanical and hand-held tools

• Program and configure computer networks and fibre devices

• Test, repair and replace faulty equipment with electronic tools

• Troubleshoot fibre optic cable for internet and telephony

• Maintain health and safety at all times

About you

• Knowledgeable in copper fault finding and provisioning

• Knowledgeable in reading plans

• Capable of doing build work and reinstatement

• Capable of doing trenching and using mechanical devices like trencher, concrete cutter and terrasaw

• Able to work in confined spaces

• Able to perform civil and scoping work which may include concrete cutting and reinstating, thrusting and underground work

• Ability to work under pressure and meet deadlines

• Exceptional customer service and customer interaction skills