We’re looking for a confident and motivated Domestic Broker to join our team based in Albany on the North Shore, Auckland. In this role, you’ll play a pivotal part in delivering personalised insurance solutions to our valued domestic clients. You’ll engage with clients via phone and email to understand their needs and provide tailored insurance coverage for their personal assets, including homes, contents, vehicles, boats, and more.
With exceptional communication and relationship-building skills, you’ll naturally connect with people to service, develop, and maintain a well-established portfolio of loyal clients.
Key responsibilities for the role include:
Build knowledge and understanding of our clients’ domestic insurance needs to provide tailored advice
Deliver expert domestic insurance advice and products to our clients
Service renewals, new business, alterations and endorsements
Manage and resolve client enquiries (cover queries, policy amendments)
Partner with the claims team to manage the claims process
Provide clients with timely and accurate updates on domestic insurance claims
Develop and maintain strong client relationships to ensure trust and brand loyalty exists
Skills and Experience:
The ability to build and maintain enduring relationships with clients and team members
Working knowledge of Microsoft Office
Excellent organisational skills and the ability to work under pressure
Previous insurance experience in a broking / claims or similar role will be advantageous
A certificate in Financial Services (NZQA Level 5) NB: While you will need to be NZQA level 5 qualified with a Certificate in Financial Services we don’t expect you to bring this to the table. For the right candidate we will pay for and provide you with the support to gain your qualification through our study support program.
About us:
We make success happen. We are stronger as one team and together we continually strive to make a difference, whether it’s for our clients, our colleagues or our communities. Our shared values are core to our culture and are reflected in everything we do, as set out in The Gallagher Way.
Why join Gallagher / Benefits:
Global Opportunities: Be part of a global organisation with endless career growth potential.
Supportive Culture: Work in a collaborative environment that values your contributions.
Professional Development: Opportunity to obtain a Certificate in Financial Service (NZQA level 5)
Competitive Benefits: Various Wellbeing initiatives, discounted insurances + career growth support.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How to apply:
Click the “quick apply” button above, or for more information contact our friendly recruitment team via email at [email protected]
Please note only candidates who have the right to work in New Zealand will be considered.
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