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Home · South London and Maudsley NHS Foundation Trust · Team Administrator

Job summary

The successful applicant will have at least twelve months experience of working in an administrative role in a service organisation with excellent organisational, communication and interpersonal skills enabling them to provide professional, confidential, sensitive, administrative and operational support to the Lewisham NHS Talking Therapies Service.

Demonstrating a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.

Accurate data entry is essential, including inputting referrals and coordination, patient flow support, and assistance with discharge planning. Maintain accurate patient records on IAPTus and Trust systems, process clinical documentation, and support data collection, reporting, and audits.

Act as a key point of contact for patients, carers, staff, and partner agencies, ensuring effective communication and escalation of urgent issues. Undertake general administrative duties, including diary management, meeting support, minute taking, filing, and correspondence. Contribute to governance, Health and Safety, training, and service development activities, while providing reception and cross-site cover as required.

Main duties of the job

Providing administration support to the Lewisham NHS Talking Therapies Service, efficient and comfortable being a team member. Ability to multi-task. Being resourceful, a good problem solver and organised. Ensuring steady completion of workload, time management is an important part of this role. Inputting a large volume of accurate data into the IAPTus data base, and supporting other staff to do the same, ensuring referrals are entered within the timeframe. Having face to face contact with clients/carers and dealing with enquiries. Taking the lead in office duties ensuring tasks are completed to meet deadlines. Providing comprehensive support to the team where you are based, which may require you to work unsupervised. To be responsible for keeping systems up to date with any staff changes, informing payroll and HR. To assist and in the absence of the Business Manager, be responsible for the development and implementation of administrative procedures effectively supporting the clinical and managerial needs of the team, training clinical and administration staff in the use of the administrative systems. To work collaboratively with teams within the Lewisham Talking Therapies service covering for the work of others at other sites as and when required. The post holder will be expected to travel to other locations in order to provide cover, occasionally this will be at short notice. Flexibility is an important part of this role to meet the service needs.

Details

  • Date posted: 02 November 2026
  • Closing date: 15 November 2026
  • Pay scheme: Agenda for change
  • Band: Band 4
  • Salary: £34,186 to £37,389 a year Per Annum inclusive of HCAS
  • Contract: Fixed term
  • Duration: 12 months
  • Working pattern: Full-time
  • Reference number: 334-NCL-8348619-MU
  • Job locations: Lind Clinic (SE8), Baring Road (SE12), The Jenner Health Centre (SE23), James Lind House, Grove Street, Deptford, London, SE8 3RA, United Kingdom

Job description

Job responsibilities

To provide fast, accurate data entry onto IAPTus IT clinical record system, andsupport other administrators to do the same.

To co-ordinate the data collection process for the relevant activity reports ensuring that specified deadlines are met. Produce graphs/charts and assist with the preparation of the various reports required. To maintain accurate client records using the IAPTus electronic records and data system, and compile and submit reports within specified time frames, as required. Time management is an important part of this role.

To act as a booking coordinator ensuring that all appointment bookings are kept up to date and booked within the specified timeframe. Ensuring all relevant bookings are made in conjunction with appointments e.g. interpreters. To be responsible for administrative aspects of the self-referral system via various methods e.g. web referrals. To respond sensitively and appropriately to telephone calls from people self-referring to the service.

To be the first point of contact for patients accessing the service (face to face and on the telephone). To liaise with the appropriate professionals and agenciesto ensure a continuing co-ordination of client care. To greet all visitorsincluding patients with appropriate courtesy and sensitivity. To deal withfrequent exposure to highly distressing or highly emotional circumstances which can include dealing with verbal aggression from patients and dealing withpatients who are in crisis. To be responsible for ensuring that complaints aredealt with quickly and appropriately in accordance with Trust procedures.

To take responsibility for submission of Health & Safety and Fire Logs in relationto the accommodation and liaise with Estates and Facilities, when required toensure that high standards of Health & Safety are practised. To act as theappointed person for emergency aid. To update the on-line Health and Safetylogs, taking action where necessary. To undertake all risk assessments and toensure that any risks identified are reported to the Directorate Health & SafetyLead. To be responsible for overseeing the facilities and maintenance of theteam offices. To take on the role of Health and Safety Champion for the team.

To be responsible for organising meetings, including minute taking, transcribing, refreshments and ensuring that all the relevant information is circulated prior to the meeting.

To be responsible for developing, implementing and maintaining effective administration procedures to support the team and to ensure that computerised systems in place are accurate and up to date. To ensure that the members of the team are trained in the use of the administration and data collection systems including temporary staff and trainees

To work as a team member, collaborating with other Team Administrators within the service, providing office duties, photocopying, opening post,typing, data entry, filing, checking and taking messages and answering thetelephone, ensuring that there are adequate stocks of up to date patient information available. To provide appropriate cover for other administrativestaff when necessary and to undertake any other duties as required by theBusiness Manager, Head of Service or Clinical Director.

Person Specification

Qualifications

Essential
  • Educated to GCSE Level or equivalent including a pass at 4 or above in English Language

Experience

Essential
  • Experience in an administrative role in a service organisation
  • A high level of competency in the use of Word, Excel, Powerpoint and Access and Outlook computer packages
  • Excellent customer care experience, being the first point of contact for the public accessing the service being able to respond supportively to distressed or challenging patients and carers
Desirable
  • Experience of working in a health service setting
  • Experience of working in an IAPT service and using IAPTus electronic appointment telephone booking system

Knowledge / Skills

Essential
  • Good interpersonal skills and ability to work with colleagues at all levels, a good team player and ability to build good team working relationships and a flexible working attitude. Fast, accurate data entry experience using databases. Please bullet point

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

About us

The post-holder will work within the Lewisham NHS Talking Therapies Service (LTT). The LTT service consists of approximately 100 WTE clinical and administration staff providing a service across Lewisham. The main service bases are Lewisham Town Hall, Jenner Health Centre, Lind Health Centre and Baring Road Clinic. This is a borough of high social and psychological needs with considerable cultural diversity. The service sees clients with a wide range of common mental health problems and varying levels of severity. Many clients present with multiple problems including social, housing and employment issues. The postholder will liaise with people with different cultural backgrounds and ages, booking interpreters when necessary and should be committed to equal opportunities.

We operate a stepped care service model offering on-line CBT, guided self-help, groups and workshops as well as individual therapy (CBT and a range of other approaches) and offer treatment to Lewisham residents suffering from long term conditions. We offer clinical services on weekdays from 9am until 7pm, and offer workshops on Saturdays. We have close links with our sister IAPT services within SLaM.

Employer details

  • Employer name: South London and Maudsley NHS Foundation Trust
  • Address: Lind Clinic (SE8), Baring Road (SE12), The Jenner Health Centre (SE23), James Lind House, Grove Street, Deptford, London, SE8 3RA, United Kingdom
  • Employer's website: https://www.slam.nhs.uk/