Job summary

Our Mental Health Support Workers play a vital role in providing person-centred care and practical support to individuals experiencing mental health challenges. Working as part of a multidisciplinary team, the post holder will support service users in their recovery journey, helping them to build independence, resilience, and improve their overall wellbeing.

The role involves delivering day-to-day support tailored to individual care plans, including assisting with daily living activities, promoting social inclusion, and encouraging engagement with therapeutic and community-based services. As a Mental Health Support Worker you will develop positive, professional relationships with service users, offering emotional support while maintaining appropriate boundaries.

The post holder is responsible for monitoring and reporting on individuals' mental and physical wellbeing, identifying any changes or risks, and escalating concerns in line with safeguarding and organisational policies. Accurate record-keeping and effective communication with colleagues, healthcare professionals, and external agencies are essential aspects of the role.

This position requires a compassionate, patient, and non-judgemental approach, alongside the ability to manage challenging situations calmly and safely. As a Mental Health Support Worker you must work flexibly, which may include shifts, weekends, or community-based support, depending on service needs.

Main duties of the job

• Provide person-centred support in line with individual care and recovery plans.
• Assist service users with daily living activities, including personal care, meal preparation, and maintaining a safe living environment.
• Offer emotional support and encouragement to promote independence, confidence, and wellbeing.
• Support individuals to engage in social, recreational, and community-based activities.
• Monitor and observe service users' mental and physical health, reporting any changes or concerns promptly.
• Maintain accurate, timely, and confidential records in accordance with organisational policies.
• Work collaboratively with healthcare professionals, families, and external agencies to ensure coordinated care.
• Promote safeguarding by recognising and responding to signs of risk, abuse, or neglect.
• Support service users in managing medication where appropriate and in line with training and guidelines.
• De-escalate challenging situations and respond appropriately to behaviours of concern.
• Encourage and support service users to attend appointments and access relevant services.
• Adhere to all health and safety, infection control, and risk management procedures.
• Participate in team meetings, supervision, and ongoing training and development.

Details

• Date posted: 02 November 2026
• Closing date: 09 November 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £27,106 to £28,850 a year Incl. 5% Fringe HCAS, pa, pro rata.
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 325-8380645-HOSP
• Job locations: Magnolia Ward, Farnham Road Hospital, Farnham Road, Guildford, GU2 7LX, United Kingdom

Job description

Job responsibilities

Please find attached job description and person specification regards to the role and responsibilities.

Person Specification

Experience

Essential

• Extensive experience in a patient facing role within a mental health setting

Desirable

• Inpatient mental health experience

Qualifications

Essential

• Level 3 qualification in health and social care or related topic
• Level 2 qualification in health and social care or related topic plus demonstrable experience in a paid care role or proven experience in a paid care role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

We look forward to receiving your application!

Employer details

• Employer name: Surrey and Borders Partnership NHS Foundation Trust
• Address: Magnolia Ward, Farnham Road Hospital, Farnham Road, Guildford, GU2 7LX, United Kingdom
• Employer's website: https://www.sabp.nhs.uk/working-for-us