Collections Officer

Geneva Finance  |  Mt Wellington, Auckland  |  Full time

About us

Geneva Finance is a New Zealand lender specialising in vehicle and consumer finance. We’re a close-knit team that takes pride in treating our customers fairly while managing our lending book responsibly.

About the role

We’re looking for an experienced Collections Officer to join our Credit Control team. You’ll manage a portfolio of arrears accounts from early-stage collections through to recovery, keeping overdue loans within agreed parameters while ensuring every interaction meets our obligations under the CCCFA, the Responsible Lending Code, the Privacy Act and the Credit (Repossession) Act.

What you’ll be doing

•       Managing arrears through effective, quality credit control practices

•       Making and receiving collections calls, negotiating arrangements and following through to resolution

•       Assessing and managing hardship applications fairly and within regulatory requirements

•       Overseeing the repossession and post-recovery process, including liaising on legal recovery where needed

•       Preparing and issuing customer correspondence within required timeframes

•       Accurately recording all customer interactions and account activity in finPOWER Connect

•       Supporting colleagues and the Team Leader across the wider credit control function

What you’ll bring

•       At least 5 years’ front-line collections experience

•       Experience assessing and managing hardship applications

•       Working knowledge of the CCCFA and the Responsible Lending Code

•       A solid understanding of repossession and post-recovery processes

•       Advanced user experience with finPOWER Connect

•       Intermediate to advanced Excel skills

•       Strong communication and negotiation skills, with a calm, professional manner on the phone

•       High attention to detail and a disciplined approach to accurate record keeping

It would be an advantage if you have

•       A background in lending, including affordability assessments

•       Legal recovery experience

•       Finpower experience

What’s in it for you

•       Free on-site parking

•       Medical insurance after successful completion of your trial period

•       A supportive team environment with an experienced Team Leader

•       The chance to make a real difference to customers going through financial difficulty

How to apply

If you’re an experienced collections professional who knows how to balance firm, effective recovery with fair and compliant customer outcomes, we’d love to hear from you. Click “Apply” and include your CV and a cover letter outlining your collections experience.

APPLICANTS MUST HAVE THE RIGHT TO WORK IN NEW ZEALAND.