Job summary

Felixstowe Road Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 23 hours per week, working over 4 days.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Main duties of the job

• Greeting and directing all patients.
• Processing patients online requests.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Supporting the clinical team.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Details

• Date posted: 03 November 2026
• Closing date: 04 November 2026
• Pay scheme: Other
• Salary: £13.03 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 30134
• Job locations: 235 Felixstowe Rd, Ipswich, Suffolk, IP3 9BN, United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

We are a friendly GP practice situated on the east side of Ipswich. Our aim is to provide high quality patient centred care, adhering to a traditional model of general practice, whilst recognising the need to evolve and respond to the new challenges in health and social care.

We have just under 10,000 patients support by a team of 7 GP's, 4 Practice Nurses, 3 Health Care Assistants along side various PCN staff including a Pharmacy Team, Physicians Associate, Physiotherapist and Care Co-ordinator.

We are a training practice and currently have 4 GP Registrars training at the practice

Employer details

• Employer name: Primary Care Careers
• Address: 235 Felixstowe Rd, Ipswich, Suffolk, IP3 9BN, United Kingdom
• Employer's website: https://www.eoeprimarycarecareers.nhs.uk/