Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
The Clinical Operations Manager partners with one or more Clinical Supervisors or Clinical Leads to oversee the assigned clinics to deliver cost effective quality health care in a safe and timely manner;
Responsible for overseeing over 25 clinical employees including delegating work tasks throughout the clinics, collaboration with leadership for disciplinary concerns, staffing and schedules, attendance and PTO usage, monitoring clinical care protocols to ensure that the tasks are completed safely and efficiently
Tracks and maintain daily clinical operational performance indicators and addresses opportunities as needed
Monitors staff for compliance with licensure, education, and necessary applicable certifications such as BLS
Assists in the development and implementation of clinic operations policies and procedures
Partners with department clinical leader roles to ensure staff competency requirements are up to date and appropriate documentation is completed
Sets performance expectations, obtains feedback, and monitors improvement plans on an ongoing basis
Participates and represents outpatient care clinics in interdepartmental meetings as appropriate or assigned
Develops, implements, and executes the process improvement initiates as required
Responsible for interviewing and screening candidates, selecting finalists, educating new hires, monitoring any orientation and on-boarding through completion
Completes performance evaluations on clinical staff in collaboration with clinical department leadership; manages and coordinates any accreditation survey initiatives for assigned areas
Ensures compliance with all all institution or regulatory quality initiatives and protocols
Initiates and implements quality improvement action plans towards accreditation or regulatory quality requirements; manages clinic expenses to adhere to budget; works with leadership to identify opportunities to improve clinical nursing documentation related to quality metrics
Performs QA on clinical nursing pathways, patient triage protocols, clinical documentation compliance, nursing procedure competence and documentation, and quality/regulatory metric completion
Collaborates with department leadership to review staffing and supplies to ensure adequate coverage is provided
Serves as the primary liaison for providers in clinic to address clinical nursing opportunities to continuously improve clinic workflows
Collaborates with department leadership regarding patient/staff complaints
Collaborates with care access team to ensure that optimal clinic schedules/templates are used
Ensures compliance with applicable HIPAA, HCFA, TJC, OSHA, Safety, State Regulations, CLIA, Risk Management, Quality, and institution regulations in assigned areas
Collaborates with Safety/infection control/Regulatory and Compliance to report and reviews regarding safety and compliance concerns
Performs daily unit rounds with staff
Performs waiting room rounds routinely to engage with patients and obtain feedback on care
Reviews patient satisfaction data for any opportunities and implements action plans when appropriate
Reviews all monthly relevant data/metrics and implements or reviews processes to improve compliance
Reviews billing holds and denials for documentation compliance and opportunities for re-education
Ensures that patient care is the number one priority and all work activities are patient centered
Exhibits a service attitude in supporting and/or participating in patient care activities
Hosts daily/weekly huddles with all clinical team members to review any gaps in care or old/new initiatives needing review
Reports directly to director of operations Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
High School Diploma or equivalent and 4 years of professional experience in area of clinical focus, 3 of which were in a supervisory capacity, 2 of which were in an ambulatory or acute care setting Required
Bachelor's Degree may substitute for one year of the required experience Preferred Licensure or certification in area of clinical focus Upon Hire Required
BCLS - Basic Life Support Upon Hire Required Comparable combination of education and experience may substitute for the above requirements.
Knowledge, Skills, and Abilities
Equal Employment Opportunity/Affirmative Action Employer
The Clinical Operations Manager partners with one or more Clinical Supervisors or Clinical Leads to oversee the assigned clinics to deliver cost effective quality health care in a safe and timely manner;
Responsible for overseeing over 25 clinical employees including delegating work tasks throughout the clinics, collaboration with leadership for disciplinary concerns, staffing and schedules, attendance and PTO usage, monitoring clinical care protocols to ensure that the tasks are completed safely and efficiently
Tracks and maintain daily clinical operational performance indicators and addresses opportunities as needed
Monitors staff for compliance with licensure, education, and necessary applicable certifications such as BLS
Assists in the development and implementation of clinic operations policies and procedures
Partners with department clinical leader roles to ensure staff competency requirements are up to date and appropriate documentation is completed
Sets performance expectations, obtains feedback, and monitors improvement plans on an ongoing basis
Participates and represents outpatient care clinics in interdepartmental meetings as appropriate or assigned
Develops, implements, and executes the process improvement initiates as required
Responsible for interviewing and screening candidates, selecting finalists, educating new hires, monitoring any orientation and on-boarding through completion
Completes performance evaluations on clinical staff in collaboration with clinical department leadership; manages and coordinates any accreditation survey initiatives for assigned areas
Ensures compliance with all all institution or regulatory quality initiatives and protocols
Initiates and implements quality improvement action plans towards accreditation or regulatory quality requirements; manages clinic expenses to adhere to budget; works with leadership to identify opportunities to improve clinical nursing documentation related to quality metrics
Performs QA on clinical nursing pathways, patient triage protocols, clinical documentation compliance, nursing procedure competence and documentation, and quality/regulatory metric completion
Collaborates with department leadership to review staffing and supplies to ensure adequate coverage is provided
Serves as the primary liaison for providers in clinic to address clinical nursing opportunities to continuously improve clinic workflows
Collaborates with department leadership regarding patient/staff complaints
Collaborates with care access team to ensure that optimal clinic schedules/templates are used
Ensures compliance with applicable HIPAA, HCFA, TJC, OSHA, Safety, State Regulations, CLIA, Risk Management, Quality, and institution regulations in assigned areas
Collaborates with Safety/infection control/Regulatory and Compliance to report and reviews regarding safety and compliance concerns
Performs daily unit rounds with staff
Performs waiting room rounds routinely to engage with patients and obtain feedback on care
Reviews patient satisfaction data for any opportunities and implements action plans when appropriate
Reviews all monthly relevant data/metrics and implements or reviews processes to improve compliance
Reviews billing holds and denials for documentation compliance and opportunities for re-education
Ensures that patient care is the number one priority and all work activities are patient centered
Exhibits a service attitude in supporting and/or participating in patient care activities
Hosts daily/weekly huddles with all clinical team members to review any gaps in care or old/new initiatives needing review
Reports directly to director of operations Completes all mandatory department, educational and hospital requirements
Adheres to current Infection Control and Safety Standards
Regular and prompt attendance
Ability to work schedule as defined and overtime as required
Related duties as assigned
High School Diploma or equivalent and 4 years of professional experience in area of clinical focus, 3 of which were in a supervisory capacity, 2 of which were in an ambulatory or acute care setting Required
Bachelor's Degree may substitute for one year of the required experience Preferred Licensure or certification in area of clinical focus Upon Hire Required
BCLS - Basic Life Support Upon Hire Required Comparable combination of education and experience may substitute for the above requirements.
Knowledge, Skills, and Abilities
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.
Responsibilities
Additional Information
Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.
Qualifications
Knowledge, Skills, and Abilities
- Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy
- Patient Care Patient Care
Equal Employment Opportunity/Affirmative Action Employer
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.
Knowledge, Skills, and Abilities
- Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy Participates in direct patient care activities including but not limited to assessments, vital signs, specialty specific procedures/testing, injections, wound care, and phlebotomy
- Patient Care Patient Care