Position Overview

The Supplemental Health Solutions Account Manager position will have responsibility for driving our sales teams efforts with our business operations, centered around the growth of our business and the relationships we have with our customers, brokers and Blue Plan partners.  The goals will be aligned around the efforts to enhance customer satisfaction, sales operations and engineering, and group persistency, while working together with our sales teams to find additional opportunities and to enhance our processes.  The outputs will be through the activities and results tracking in Salesforce to billing management, persistency, add product, process and opportunity management, implementations and customer satisfaction.   

This position will report to the Senior Director, Ancillary Channel Development.

Essential Elements

• Service of Existing Customers/Policyholders
• Implementation of New Customers/Policyholders
• Sales Operations and leading efforts through all business operations, 
• Operations Escalation management
• Working with Sales on Opportunities/Pre and Post Sales, 
• Leading Renewals, Add Product and Enrollment Strategies
• Salesforce Administration/Reporting

Requirements

Education and Certifications 

• Bachelor’s Degree Preferred

Experience 

• Previous Account Management Experience 5+ years
• Previous Implementations Management Experience 5+ years
• Previous People Management Experience 5+ years preferred
• Previous Process Management Experience 5+ years
• Previous experience in Salesforce, Outlook, MS Office preferred
• Insurance Industry Experience 10+ years

Travel Required 

• Less than 10%

Compensation And Benefits

The target base salary range for this full-time, salaried position is

$125,000 - $155,000

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of the month following the first day of employment. Please ask your Talent Acquisition Specialist for more information about our total rewards package.

What we offer:

• Hybrid and remote work environments
• Full benefits including flexible HSA/PPO medical plans, Dental, Vision, and HSA/FSA
• 401(k) w/ up to 6% company match
• Generous PTO starting at 22 days annually
• 12 paid holidays
• Parental leave
• Home office and wellness reimbursement
• Generous employee referral program
• Professional development and development planning: tuition reimbursement, continuing education & assistance obtaining professional certifications