About the role
KLN Freight (Oceania) Ltd is seeking a Commercial Support Specialist – Inside Sales to join our Commercial Support team in Auckland. This is a full-time position that combines freight forwarding expertise with quoting, customer development, inside sales and tender support.

The role will be responsible for managing quotes and supporting the ongoing growth of a portfolio of smaller existing customers, whilst also supporting our Sales team with new business opportunities and participating in local and global tenders and RFQs.

As our systems and processes continue to evolve, our Commercial Support function is moving away from traditional manual rate processing towards a stronger commercial and inside sales focus. The objective is to quote quickly and accurately, proactively follow up opportunities, grow our smaller customers and provide stronger support to our Sales and Procurement teams across Oceania.

Key responsibilities

Manage and prepare accurate, competitive freight quotes for an agreed portfolio of existing customers and new business opportunities.
Build relationships with smaller existing customers, maintain regular contact and identify opportunities to grow their business with KLN.
Proactively follow up quotes and opportunities to improve conversion and understand the reasons behind successful and unsuccessful quotes.
Identify opportunities to provide customers with additional KLN services, including cargo insurance, where these add value to the customer.
Participate in local and global tenders and RFQs, including cost collation, rate preparation, checking tender requirements and assisting with submissions.
Work closely with the Sales Support Manager on tender reviews and continuous improvement following submissions.
Build and maintain customer rate cards using standard templates and the KLN rate repository.
Work with Procurement to support New Zealand cartage, local tariffs and ongoing rate maintenance within CargoWise.
Maintain accurate records of quotes, opportunities and customer feedback within D365 CRM.
Contribute to reporting on quote hit rates, customer feedback and market intelligence to support better commercial decision-making.
Work closely with Sales, Procurement, Operations and Customer Service teams across Australia and New Zealand to deliver competitive and commercially sound solutions for customers

What we're looking for

Ideally 2–3 years' experience in freight forwarding, particularly within quoting, pricing, customer service, operations, sales support or inside sales.
Good working knowledge of international freight forwarding, including airfreight and sea freight.
Experience preparing freight quotes and working with freight rates and tariffs.
Commercial confidence and the ability to follow up opportunities, engage with customers and ask for the business.
Strong customer relationship skills with the confidence to identify growth and upselling opportunities.
Good analytical and problem-solving skills with strong attention to detail.
Strong communication and stakeholder management skills with the ability to work effectively across Sales, Procurement, Operations and Customer Service.
Experience using CargoWise or a similar freight forwarding system.
Strong Microsoft Excel skills and the ability to work confidently with commercial and pricing information.
Experience with tenders and RFQs would be advantageous.
Experience with CRM systems, particularly D365 CRM, would also be beneficial.
A proactive, commercially minded approach with strong organisation, ownership and follow-through.

What we offer

At KLN Freight (Oceania) Ltd, we are committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience, alongside a range of benefits designed to enhance your work-life balance and career progression. Our benefits include opportunities for ongoing professional development and industry training, access to health and wellness programmes, and a supportive team environment where your contributions are valued and recognised. We pride ourselves on creating a workplace culture that fosters collaboration, innovation and continuous improvement. We welcome discussions about our flexible working arrangements and any adjustments or support you may require to succeed in this role.

About us

KLN Freight (Oceania) Ltd is a leading freight and cargo forwarding specialist operating throughout the Oceania region. We provide comprehensive logistics solutions, including airfreight, sea freight, customs clearance and distribution services, to businesses of all sizes. Our mission is to connect businesses across the globe by delivering reliable, efficient and cost-effective freight forwarding solutions. With a strong reputation for service excellence and customer focus, we have established ourselves as a trusted partner in the logistics industry. Our team comprises experienced professionals dedicated to supporting your shipping needs with integrity, expertise and commitment to on-time delivery.

Apply now

f you already understand freight forwarding but are looking for an opportunity to broaden your commercial experience and take greater ownership of customer opportunities, we would like to hear from you.

Applicants must have current legal working rights in New Zealand.

Apply now to join the KLN Freight (Oceania) team in Auckland. Applications can be sent to [email protected]