Lead people, improve processes and help deliver exceptional customer experiences.
At Ricoh, we innovate through Gemba, own our outcomes, strive to be better every day, and win together with our customers and teams. You'll be supported by experienced specialists, trusted global capabilities, and a culture that values integrity, collaboration, and continuous improvement.
We're looking for a confident and capable Business Operations Team Leader to lead day-to-day operational support across sales, administration and customer engagement. Based in our Wellington office, this broad and influential role combines people leadership, process improvement, stakeholder support and branch administration.
Job description:
Reporting to the Business Operations Manager, you'll provide hands-on leadership and ensure the team delivers accurate, responsive and customer-focused support in the Wellington branch. You'll manage priorities, performance, SLAs and KPIs, act as an escalation point, and work across Sales, Technical Support, Marketing and Finance to deliver strong business outcomes.
What you'll be doing
- Lead, coach and support the Business Operations team to achieve service and operational objectives
- Manage workloads, priorities and team performance against agreed SLAs and KPIs
- Resolve operational, customer, invoicing and process-related escalations
- Support national Sales teams and key accounts with operational and process expertise
- Coordinate onboarding, training and capability development
- Drive workflow improvements, reporting, automation and database management
- Support ISO 27001 Sales Compliance activities and maintain high governance standards
- Oversee Wellington branch administration, facilities, events and local initiative
Profile description:
About you
You're a proactive, organised and people-focused leader who thrives in a fast-paced environment. You communicate with credibility, build trusted relationships and take ownership of both team performance and operational outcomes.
What you'll bring
- Proven experience leading and developing a business operations or administration team
- Strong customer service, stakeholder management and communication skills
- Experience managing competing priorities, workloads and service delivery
- A track record of improving processes and implementing smarter ways of working
- Confidence using data, reporting, KPIs and SLAs to improve performance
- Advanced proficiency in Microsoft Excel and PowerPoint; Power BI experience is highly regarded
- Sound judgement, initiative and a professional, solutions-focused approach