Act as the single point of contact between the client and company for successful project implementation and delivery.

Gather requirements from client operations and IT teams, document them, validate them, and establish the project scope before implementation.

Develop and maintain detailed project plans covering milestones, dependencies, resources, and delivery timelines.

Manage regular client communication, including weekly status reviews, project updates, escalation responses, and executive-level communication.

Coordinate with Df-OS delivery partners for product configuration according to client requirements and ensure quality and timelines are maintained.

Conduct solution demonstrations at key project milestones and obtain formal client sign-off at project closure.

Coordinate project billing instructions with project milestones and work with the Finance team to ensure timely invoicing.

Manage client escalations during migration, identify root causes, resolve issues, and implement measures to prevent recurrence.

Collect structured client feedback after delivery and provide insights to the product and delivery teams for continuous improvement.

Qualification: B.Tech in any discipline.
Strong understanding of factory/manufacturing operations is essential.
Experience: 2–10 years of experience in project delivery, implementation, or client-facing roles within manufacturing, SaaS, or industrial technology.
Good understanding of manufacturing shop-floor operations, including production processes, quality, maintenance, or safety.
Direct plant/factory exposure is preferred.
Strong skills in project planning, structured communication, and stakeholder management.
Experience working with system integrators or delivery partners is an added advantage.
Should be client-focused and accountable for project outcomes.
Ability to build structured project plans, track milestones, identify risks early, and ensure deadlines are met.
Should be comfortable interacting with shop-floor personnel and translating operational requirements accurately to product/technical teams.
Ability to manage client escalations calmly and effectively. 1785847868327-DfOS_PM_JD