Job summary

An exciting opportunity has arisen to join the Homerton Healthcare as a Single Point of Access Pathway (SPoA) Coordinator & Administrator in our Gynaecology Service.

The post holder will be vital to the smooth running of the team and be an experienced administrator responsible for providing a high level of administrative support to the patient pathway processes and SPoA team within the Women's Health service.

To work collaboratively with administrators and the wider MDT to manage patients through the Gynaecology service pathway as required under the RTT, Cancer and emergency protocols. Being proactive and escalating as required to ensure a positive patient experience and a timely referral to treatment outcome.***THIS ADVERT MAY CLOSE EARLY, SUBJECT TO HIGH APPLICATION NUMBERS***Before applying, please ensure that both you and the role satisfy the relevant UK Visas and Immigration (UKVI) criteria, as applications that do not meet these requirements cannot be progressed.

Main duties of the job

Answering telephone calls received into the SPA, dealing with general enquires from service users, GPs and other external agencies in a courteous and proficient manner to ensure a high standard of service is maintained, directing callers to clinical staff when appropriate following locally agreed pathways.

Maintaining and updating electronic patient records in a timely manner to provide current, accurate data. This will include recording and logging clinical data, appointments, demographic information updates and other data as required. Data input will be in line with Information Governance, Service and Clinical System guidance. This information is confidential and of a sensitive nature.

Extensive use and knowledge of the Trust's preferred electronic patient administration systems. This is currently Cerner/EPR and ERS and will include referral process, tasking, use of tabbed journal, appointment system, templates and pre-sets. There may be some basic reporting functions as appropriate.

Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.

Ensure the timely and efficient transfer of patients and information between trusts/other organizations involved in the patient pathway, adhering to agreed communication pathways and protocols.

Details

• Date posted: 03 November 2026
• Closing date: 17 November 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £34,186 to £37,389 a year p.a. inc.
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 293-SWNS-0651
• Job locations: Homerton Healthcare NHS Foundation Trust, London, E9 6SR, United Kingdom

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education

Essential

• Educated to A' level or equivalent experience.

Desirable

• NVQ Level 4 in relevant qualification or equivalent experience

Skills

Essential

• High level of computer literacy with good command of Microsoft office programmes (Word, Excel, PowerPoint)
• Excellent and effective written and verbal communication skills
• Ability to prioritise own workload and use own initiative
• Able to work as a team member to the wider organisation and with staff member of all levels
• Ability to work under pressure and to strict deadlines

Experience

Essential

• Managing patient pathways
• Administrative experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Employer details

• Employer name: Homerton Healthcare NHS Foundation Trust
• Address: Homerton Healthcare NHS Foundation Trust, London, E9 6SR, United Kingdom
• Employer's website: https://www.homerton.nhs.uk/