Janitorial
Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.
Learn more about what it’s like to work on our janitorial team!
More about us
Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of our endeavors
Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply
Relay Core Competencies
Focus on Strengths
Prioritize Informed Action
Communicate Clearly
Champion Disability Inclusion
Build Supportive Relationships
ESSENTIAL FUNCTIONS
Quality Inspections
• Conduct scheduled and unscheduled quality inspections at assigned sites in accordance with Relay Quality Assurance SOPs and the Quality Control & Assurance Policy.
• Use JM Connect or other inspection software to score, document, and report findings using Relay quality-check scoring definitions.
• Identify deficiencies and defects, verify corrective actions, and confirm resolution within established timelines, including 24 hours for defects/fails and three business days for minor deficiencies.
• Support internal quality checks and joint customer inspections as directed by the Site Manager, and report results, trends, and recurring issues.
Work Order Management
• Create work orders in Janitorial Manager (JM) for identified deficiencies, customer complaints, Good Catches, and other service needs, including required comments and photos.
• Assign, track, and follow up on open work orders; verify and document resolution before closing each work order.
• Conduct weekly backlog reviews and escalate overdue items to the Site Manager.
Equipment & Floorcare Maintenance
• Maintain janitorial and floorcare equipment in a safe, clean, and working condition, including routine inspections, cleaning, and preventive maintenance.
• Identify equipment requiring repair or replacement, create work orders or notify the Site Manager, and ensure equipment is stored properly with safety features functioning.
Training
• Provide task-based training to janitorial and floorcare personnel on cleaning procedures, quality standards, proper equipment use, and safety practices as needed.
• Support new employee onboarding on quality expectations and inspection processes, and escalate additional training needs to the Site Manager.
Supplies & Inventory
• Monitor supply and inventory levels, report low stock promptly, and maintain clean, orderly supply areas.
Compliance & Documentation
• Maintain accurate and timely inspection, work order, and equipment-maintenance records in JM.
• Follow Relay QA SOPs, safety policies and procedures, and OSHA requirements; report safety hazards and Good Catches in accordance with policy.
Other Responsibilities
• Attend project, task force, and team meetings as requested and communicate professionally and promptly with site staff, management, and customers.
• Maintain Relay-assigned areas within customer sites, including supply rooms, closets, and offices, in a clean and orderly manner.
• Perform other duties as assigned.
MINIMUM QUALIFICATIONS
• Two years of experience in janitorial and/or floorcare operations, or an equivalent combination of education and experience.
• Demonstrated attention to detail and experience identifying quality or service deficiencies.
• Proficient computer and tablet skills, including Microsoft Outlook, Excel, and mobile inspection applications.
• Strong written and verbal communication skills and the ability to work effectively with a diverse population.
• Ability to work independently and manage multiple sites and priorities.
• Ability to pass a criminal-history background check and/or fingerprinting, as appropriate, at any time during employment.
PREFERRED QUALIFICATIONS
• Experience using Janitorial Manager (JM) or similar quality-inspection and work-order software.
• Experience maintaining or repairing janitorial and floorcare equipment.
• Experience training or mentoring janitorial staff.
• Bilingual capabilities.
• Valid driver's license and insurance if travel between multiple sites is required.
KNOWLEDGE, SKILLS, AND ABILITIES
• Knowledge of janitorial and floorcare methods, equipment, cleaning chemicals, safety practices, OSHA requirements, and quality-assurance standards.
• Skill in conducting inspections, identifying service deficiencies, documenting findings, prioritizing corrective actions, and maintaining accurate records.
• Ability to use JM/JM Connect, Microsoft Office, tablets, and mobile applications to manage inspections and work orders.
• Ability to communicate clearly, provide task-based training, collaborate with employees and customers, and maintain professional working relationships.
• Ability to organize work, manage competing priorities across assigned sites, use sound judgment, and escalate issues appropriately.
SCOPE & ACCOUNTABILITY
Performs duties independently under the direction of the Site Manager. Exercises independent judgment when conducting inspections and determining work-order priority, escalating issues to the Site Manager as needed. This position does not have personnel-management or disciplinary authority.
SUPERVISORY RESPONSIBILITY
None. This position does not supervise employees. The Quality Control Lead may provide task-based training and guidance to janitorial and floorcare personnel but has no authority over hiring, discipline, scheduling, or performance management.
WORK ENVIRONMENT & PHYSICAL DEMANDS
• Walking and/or standing for extended periods.
• Frequent bending, twisting, reaching, kneeling, and crouching.
• Flexibility in work schedule; work may include multiple sites in a single day.
• Use of personal transportation may be required.
• Ability to lift up to 40–50 pounds occasionally; heavier lifts must be completed with assistance or an appropriate lifting device.
• Potential exposure to cleaning chemicals; standard personal protective equipment, including gloves and goggles, is required as applicable.
• Work on or around janitorial and floorcare equipment and moving machinery.
• Work may occur indoors and outdoors, in temperature extremes, and on uneven surfaces.