Ready to lead a great team and take real ownership of the customer experience?
At Hanmer Springs Thermal Pools & Spa, thousands of customer experiences begin and end with our front-of-house team. We're looking for someone who can bring people together, keep things running smoothly and create the kind of welcoming service our visitors remember.
As our Cashier & Retail Team Leader, you'll lead our Cashier and Retail Assistants across Pools Reception, Information and the Gift Shop.
This is a hands-on leadership role. You'll still be close to our customers and day-to-day operation, but you'll also be the person your team can turn to for guidance, coaching and support.
What you'll be doing
No two days will be quite the same. You'll:
- Lead, coach and support our Cashier and Retail team, helping people build confidence and deliver consistently great service.
- Keep the day running smoothly through effective management, organisation and communication.
- Take ownership of cash handling, banking, refunds, memberships, reporting and the accurate use of our booking and point-of-sale systems.
- Help train and develop team members and support their induction into the business.
- Solve day-to-day issues calmly and confidently, knowing when to make the call and when to ask for support.
- Work closely with Reservations and other teams across the business to make the customer journey as seamless as possible.
What we're looking for
We're looking for someone who likes taking responsibility and helping other people succeed.
You'll probably enjoy this role if you're the kind of person who notices what needs doing, stays calm when things get busy and enjoys bringing some order to a lot of moving parts.
You'll bring:
- The confidence to lead, support and have constructive conversations with a team.
- Strong organisation and attention to detail.
- Comfort working with numbers, cash and computer systems.
- Good judgement and a practical approach to solving problems.
- A warm, professional approach to customers and colleagues.
- A willingness to learn, adapt and get involved when the team needs you.
Previous supervisory, cash-handling or point-of-sale experience would be useful, but you don't need to tick every box. If you've developed leadership skills through customer service, retail, hospitality, tourism or another people-focused environment and you're ready to take the next step, we'd still like to hear from you.
Why Hanmer Springs Thermal Pools & Spa?
You'll be joining one of New Zealand's best-known visitor experiences, right in the heart of Hanmer Springs.
More importantly, you'll have an opportunity to make the role your own. You'll work with a supportive team, build your leadership capability and have a genuine influence on how our customers experience the Thermal Pools & Spa.
We value Manaakitanga, Rangatiratanga, Kaitiakitanga and Whanaungatanga: caring for people, taking ownership, looking after our place and building strong relationships. Those aren't just words on the wall. They're what we want this role to demonstrate every day.
Think this sounds like you? We'd love to hear from you.