Designation : Executive - Guest Relations 

Experience : 3 – 6 yrs 

Location: Chennai 

Industry Preference : Hospitality 

Education: Any Graduate (Preferably from BBA/MBA/Hospitality background) 

Job Description: 

• Ensuring and providing flawless, upscale, professional and high class customer service experiences  

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating  

• Responding to customer needs and anticipating their unstated ones. 
   

Core Responsibilities 

• Guest management & guest engagement activities  

• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.  

• Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone  

• Organize events and activities approved by the head office  

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.  

• Report maintenance issues and malfunctioning appliances to the manager for quick repair. 

What are we looking for?(Specific Skill Set) 

• Excellent communication skills  

• Strong listening skills