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Home · Information Systems Director

Town of Blowing Rock

CLASS TITLE: INFORMATION SYSTEMS DIRECTOR DEPARTMENT

FINANCE FLSA STATUS: EXEMPT 

REPORTS TO: TOWN MANAGER

HIRING RANGE: ($80,000-$90,000)


POSITION SUMMARY

The employee in this position provides leadership and vision of the strategic planning and direction of a comprehensive and integrated program of information technology services and computing resources for the town. This role is responsible for the planning, evaluation, development, implementation and maintenance of the technology infrastructure including servers, PC’s, peripherals, and related hardware, systems architecture, network design, data storage, backup, data restoration, communication and information system interconnections. The role is also responsible for related systems and basic applications software, implementation and licensing. In addition to the central technology areas of responsibility, this role is responsible for providing technical advice for departments regarding computer needs, service requirements, software solutions and acquisitions and implementations, and related technology needs. This role is also responsible for all general departmental administrative functions such as hiring, management and annual review of department personnel, budget development/management and all other responsibilities typical of a department head position. Work is performed under general supervision of the Town Manager’s Office and is evaluated through conferences, reports, and the effectiveness of automated systems.


DUTIES AND RESPONSIBILITIES 

  • Manages and coordinates technology projects with other departments, vendors, consultants, service providers and outside agencies and others as needed. 
  • Manages town-wide technology related contracts and licensing.
  • Develops and maintains enterprise system architecture, defining standards and protocols for data exchange, communication, and software and systems interconnections. 
  • Continually evaluates the use of technology in the organization and provides up-to-date technology solutions to improve productivity of Town employees and service level to citizens.
  • Manages legal contracts involving technology items and maintains good working relationships with all vendors and service providers; develops and/or reviews proposals and bids for information technology needs.
  • Serves as chief technical advisor for user and department support.
  • Develops and implements policies and procedures for all IT services.
  • Responsible for extensive documentation of existing network and system architecture, operating procedures, back-up and restore processes and procedures.
  • Develops, enhances and maintains a disaster recovery plan for the Town.
  • In conjunction with operating departments, evaluates procedural problems and other opportunities for service enhancement and assists in determining and implementing technology solutions that will improve service delivery.
  • Manages major IT projects involving the implementation of new or enhanced technology. Attend meetings, seminars, hardware/software demos, and conference in the role of technical advisor on the Town’s behalf and maintain a working knowledge of current trends in technology; serve on various committees and task forces.
  • Recruits, hires, trains, and evaluates personnel; establishes, reviews, and evaluates performance expectations; provides work assignments and coordinates training to department staff; takes appropriate disciplinary action as required. 
  • Executes the role of System Administrator related to User Accounts, Data Management, System upgrades, Networking and Security across all departments and 9 town locations. To include all future expansion of town facilities. 
  • Manages IP Telephone and Mobile Technologies related to phone & data communications for all departments. 
  • Plans and performs Audio/Video systems and remote meeting technologies implementation. Operates and manages operations of these technologies while in use and attending Town meetings. 
  • Implements and manages software, connectivity, and security of critical Town resources, such as SCADA systems.
  • Planning, implementation, remoted configuration, and operation of Town Surveillance Systems.
  • Planning, implementation and management of Town Access Control Systems.
  • Manage, update, and monitor the Town website; collaborate with all Town departments to keep website current on services and events. Responds to and troubleshoots all website issues and security breaches; regularly improves user experience of the website. Assists as needed with Town social media sites to provide a consistent, timely release of information on events, activities, and improvements.
  • Performs related duties and as required.


RECRUITMENT AND SELECTION GUIDELINES – KNOWLEDGE, SKILLS, AND ABILITIES 

  • Thorough knowledge of current computer technology in hardware, software, peripherals, various applications and configurations; troubleshooting problems in a variety of applications in use of personal computers, servers and networks.
  • Considerable knowledge of the design and integration of computer technology into the multi service public sector environment. 
  • Considerable knowledge of techniques and methodology of various software processes. 
  • Considerable knowledge of information system storage and security practices. 
  • Knowledge of the Town’s budgeting, purchasing and personnel management procedures. Project management, leadership, organizational and strategic planning skills to plan, supervise and coordinate a variety of technology and systems projects.
  • Skill in collaborative conflict resolution and internal customer service excellence. Ability to analyze, diagnose, and solve computer hardware and software problems.
  • Ability to establish and maintain effective working relationships with other employees, Town officials, vendors and service providers. 
  • Ability to analyze business situations and devise solutions, especially those using modern technology.
  • Ability to plan, supervise, coordinate and evaluate the work of others.
  • Ability to communicate effectively in both oral and written forms


PHYSICAL REQUIREMENTS

  • Must be able to perform the basic life operational support functions of stooping, reaching, standing, walking, pushing, pulling, lifting, handling/fingering, grasping, talking, hearing, and repetitive motions. 
  • Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 
  • Must possess the visual acuity to prepare and analyze data, operate a computer terminal and console, and do extensive reading.

DESIRABLE EDUCATION AND EXPERIENCE 

  • Graduation from a four-year college or university with a major in information technology or related field and extensive experience working in management of a related automated systems environment, including supervisory and project management experience; or an equivalent combination of education and experience.


All offers of employment are subject to successful completion of a controlled substance screening and thorough background check. 

Town of Blowing Rock is an equal opportunity employer.


SEE THE FULL JOB DESCRIPTION HERE


DEADLINE

OPEN UNTIL FILLED


HOW TO APPLY

Fill out the Job Application - with required resume included.


Review of applications will begin upon receipt

All offers of employment are subject to successful completion of a controlled substance screening and thorough background check. 

Town of Blowing Rock is an equal opportunity employer.