Job Description:
We are hiring an Operations Team Lead to oversee daily team performance, provide coaching and leadership, and ensure that operational, quality, and customer service targets are consistently achieved.

Responsibilities:

• Manage and supervise daily team operations.
  

• Monitor team productivity, quality, attendance, and performance metrics.
  

• Conduct coaching sessions and performance discussions.
  

• Identify performance gaps and develop improvement plans.
  

• Support employee engagement, development, and retention.
  

• Ensure adherence to client and company policies.
  

• Resolve or escalate operational issues as necessary.
  

• Coordinate with Operations leadership and support departments.
  

Requirements

• Must have at least 2 years of experience as an Operations Team Lead or Supervisor in the BPO industry.
  

• Preferably a Bachelor’s Degree graduate.
  

• Open to College Level candidates.
  

• Strong leadership, coaching, and people-management skills.
  

• Excellent English communication skills.
  

• Strong analytical and problem-solving abilities.
  

• Willing to work onsite in Cebu / JDN Mandaue City.