About the role
We're looking for a reliable, upbeat Office Administrator to join us long term, Monday to Friday, 9am–5pm. Your main focus will be customer service and keeping orders moving through the warehouse — answering emails and phone calls, processing orders, and printing shipping labels. You'll be the person who keeps the day running smoothly. Because we're a small team, we all muck in when needed. If someone's away or on leave, you may be asked to help pack flowers, take product photos, or make up bouquets. No floristry experience is required — we'll teach you everything you need to know. This is a long-term role and we're looking for someone who wants to settle in and grow with us.
Key responsibilities
Managing customer emails and phone enquiries through Gmail
Taking orders over the phone with a warm, professional manner
Processing orders in Shopify and printing shipping labels
Keeping on top of general office admin
Stepping in to help with packing, photography, or making bouquets when the team needs a hand
About you
The right to work in New Zealand long term (NZ citizen or permanent resident)
Confident, quick, and accurate on a computer — Mac or Microsoft, we're not fussy
Experience with (or ability to pick up quickly) Shopify, Gmail, and standard office tools
Comfortable with printers, label printers, and general office tech
Excellent phone etiquette — friendly, clear, and professional
Reliable, organised, and able to manage your own day
Happy to roll up your sleeves and help out with warehouse work when needed
A positive attitude and genuine team-player mindset
Looking for a long-term role, not a stopgap
About us
Florist.co.nz is a busy online florist operating from a central warehouse in Wairau Valley. We're a small, close-knit team that ships flowers and gift boxes across New Zealand every day.
Benefits
Full-time contract, Monday to Friday, 9am–5pm
90-day trial period
A fun, down-to-earth team environment
Free parking at our Wairau Valley warehouse
Start date: as soon as possible