Description
Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on time--and we're looking to hire talented folks with a love of learning to make it all possible.
Roles and Responsibilities:
- Performs triage and troubleshooting of LAN/WAN and telephony issues. Managing the repairs with service providers, LECs, field technicians, internal and external resources.
- Serves as an escalation point for junior technicians in troubleshooting service-impacting issues. Ability to utilize network monitoring systems to identify issues and services validation.
- Provides supervision, direction, team building, coaching of NOC team members.
- Plans, organizes, and directs the Network Operations team to ensure the stable operation of NJT network infrastructure as per standard operating procedures.
- Manages activities to resolve hardware problems in a timely and accurate fashion. Includes but is not limited to ticket oversight and escalation when needed.
- Other duties may be assigned.
Education, Experience and Qualifications:
- High School Diploma and (4) years of applied experience in network operations
- One-year supervisory experience
Knowledge and Skills:
- Working knowledge of IT Service Management [ITSM] best practices with strong understanding of Service Operations processes and procedures.
- Strong understanding of classic Network Management fundamentals, NOC monitoring tools, ticketing systems, processes, and procedures.
- Working knowledge of Data networking fundamentals such as OSI model, IP addressing, WLAN and VLAN, Routers, Switches and IP routing protocols and packet captures.
This Position Supervises:
- Network Operations Staff
At NJ TRANSIT you will enjoy a competitive salary and excellent benefit package:
- Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision
- Flexible Spending Account
- Life Insurance
- Paid Leave
- Tuition Assistance
- Pre-Tax Commuter Benefits Plan
- Retirement Plans
- 401(a) - Retirement plan with a 6% employer contribution
- 401(k) - Retirement saving plan with up to an 3% company match
- 457(b) - Deferred Savings Plan
NJ TRANSIT is an Equal Opportunity Employer