Paroa Bay Winery is a boutique vineyard, winery and hospitality destination near Russell in the Bay of Islands. The property includes luxury accommodation, Sage Restaurant, landscaped grounds, guest facilities, pools and spas, vineyard areas and a range of operational buildings and equipment.
The Accommodation Assistant role supports the daily operations of Paroa Bay's luxury accommodation, ensuring exceptional standards of guest service, cleanliness, presentation, and property care.
Working closely with the Accommodation Manager, this hands-on role assists with guest arrivals, housekeeping, accommodation preparation, and general operational duties to ensure guests enjoy a seamless and memorable experience.
The position requires flexibility, attention to detail, excellent communication, and a willingness to assist across different areas of the property as required.
Main Duties include (but are not limited to)
Deliver warm, professional and personalised guest service in line with The Lindis Group's luxury hospitality standards.
Assist with guest arrivals, departures, enquiries and special requests, ensuring a seamless guest experience.
Prepare guest amenities, including breakfast provisions, BBQ boxes and personalised welcome touches.
Undertake daily housekeeping duties, ensuring all accommodation and guest areas are impeccably clean, presented and ready for arrivals.
Manage laundry, linen, amenities and housekeeping supplies, ensuring stock levels are maintained.
Assist with routine property inspections, general upkeep and reporting of maintenance or presentation concerns.
Support the Accommodation Manager with daily operations, guest communications, scheduling and basic administration.
Communicate effectively with management and the wider Paroa Bay team to ensure smooth daily operations.
Demonstrate flexibility and assist across other departments, including Sage Restaurant, winery operations and wider property activities when required.
Maintain high standards of health and safety, personal presentation and company procedures.
Role Requirements
Previous experience in housekeeping, accommodation or guest services, ideally within luxury hospitality, is advantageous.
Excellent attention to detail and a commitment to exceptional cleanliness and presentation standards.
Strong organisational and time management skills, with the ability to prioritise tasks efficiently.
Good written and verbal communication skills.
Ability to work both independently and collaboratively within a small team.
Physically capable of undertaking housekeeping and general property duties.
Flexibility to work a roster that includes weekends and public holidays.
A current driver's licence is advantageous.
A Bit About You
You are naturally warm, friendly and welcoming, with a genuine passion for hospitality.
You take pride in your work and believe the smallest details make the biggest difference.
You are proactive, organised and enjoy keeping busy in a hands-on role.
You have a positive, can-do attitude and are always willing to lend a hand.
You are adaptable, reliable and comfortable working in a dynamic environment where no two days are the same.
You enjoy being part of a close-knit team and understand the importance of great communication.
You have a genuine interest in creating memorable guest experiences and maintaining beautiful surroundings.
Most importantly, you bring enthusiasm, initiative and a willingness to learn and grow!
The Location
This role is based at Paroa Bay Winery, Russell, Bay of Islands — an area known for its pristine beaches, world-class fishing, and relaxed coastal lifestyle. Reliable transport to and from the property is required. Assistance will be available to help the successful applicant secure local accommodation.
If you’re ready to make the move and be part of something truly special, we’d love to hear from you!