Position: Call Center Agent – Customer Service Retention & Sales Representative
Experience Required: 4+ years
English Level: Advanced English (mandatory)
Work Modality: On-site (Mexico City en Av Reforma), full-time
Schedule: Monday to Saturday
Requirements:
Minimum 2-3 years of call center experience, specifically in sales and customer retention
Proven experience in customer retention, objection handling, upselling, and cross-selling
Advanced English proficiency (B2+ or C1) with excellent verbal and written communication skills
Strong negotiation, persuasion, and problem-solving skills
Experience working with KPIs, sales targets, and performance metrics
Proficiency in Microsoft Office and CRM systems
High school diploma or equivalent required; candidates must be at least 18 years old
Availability to work 100% on-site in CDMX.
Key Responsibilities:
Provide customer support via phone.
Retain customers by resolving concerns and promoting relevant products/services.
Identify upselling and cross-selling opportunities.
Process service requests and maintain accurate records.
Meet customer satisfaction, retention, and sales targets.
Preferred:
Previous call center, retention, or inside sales experience.
Ability to influence customer decisions and overcome objections.-Requerimientos- Educación mínima: Educación secundaria
4 años de experiencia
Idiomas: Inglés
Edad: A partir de 19 años
Palabras clave: servicio, service, ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante
Experience Required: 4+ years
English Level: Advanced English (mandatory)
Work Modality: On-site (Mexico City en Av Reforma), full-time
Schedule: Monday to Saturday
Requirements:
Minimum 2-3 years of call center experience, specifically in sales and customer retention
Proven experience in customer retention, objection handling, upselling, and cross-selling
Advanced English proficiency (B2+ or C1) with excellent verbal and written communication skills
Strong negotiation, persuasion, and problem-solving skills
Experience working with KPIs, sales targets, and performance metrics
Proficiency in Microsoft Office and CRM systems
High school diploma or equivalent required; candidates must be at least 18 years old
Availability to work 100% on-site in CDMX.
Key Responsibilities:
Provide customer support via phone.
Retain customers by resolving concerns and promoting relevant products/services.
Identify upselling and cross-selling opportunities.
Process service requests and maintain accurate records.
Meet customer satisfaction, retention, and sales targets.
Preferred:
Previous call center, retention, or inside sales experience.
Ability to influence customer decisions and overcome objections.-Requerimientos- Educación mínima: Educación secundaria
4 años de experiencia
Idiomas: Inglés
Edad: A partir de 19 años
Palabras clave: servicio, service, ventas, cambaceo, sales, demostrador, feriante, viajante, agent, representative, agente, representante