Job summary
Are you an organised and proactive individual with a passion for supporting patient care and service delivery?
An exciting opportunity has arisen to join our dynamic Heart Failure Team as an Administrative Support Officer (Band 3).
Working closely with Heart Failure ACPs, CNSs, cardiologists and the wider multidisciplinary team, you will play a vital role in ensuring the smooth running of the service. Your contribution will support the delivery of high-quality, patient-centred care across hospital and community settings.
This post will be based at Heartlands Hospital and Washwood Heath Health Centre. Therefore cross-site working is essential.
Key Duties and Responsibilities
* Coordinate outpatient appointment bookings for the Heart Failure CNS team and Washwood Heath patients.
* Maintain and update Patient Booking Waiting Lists (PBWL) using Trust systems such as Oceano and Ultragenda.
* Handle messages, providing non-clinical advice and directing queries appropriately.
* Input and maintain data for the National Heart Failure Audit.
* Undertake data cleansing to ensure information accuracy.
* Prepare and process ad-hoc clinical correspondence.
* Upload documents and letters to the electronic patient portal.
* Support daily IV furosemide service activity and tracking.
Main duties of the job
Are you an organised and proactive individual with a passion for supporting patient care and service delivery?
An exciting opportunity has arisen to join our dynamic Heart Failure Team as an Administrative Support Officer (Band 3).
Working closely with Heart Failure ACPs, CNSs, cardiologists and the wider multidisciplinary team, you will play a vital role in ensuring the smooth running of the service. Your contribution will support the delivery of high-quality, patient-centred care across hospital and community settings.
This post will be based at Heartlands Hospital and Washwood Heath Health Centre. Therefore cross-site working is essential.
Key Duties and Responsibilities
* Coordinate outpatient appointment bookings for the Heart Failure CNS team and Washwood Heath patients.
* Maintain and update Patient Booking Waiting Lists (PBWL) using Trust systems such as Oceano and Ultragenda.
* Handle messages, providing non-clinical advice and directing queries appropriately.
* Input and maintain data for the National Heart Failure Audit.
* Undertake data cleansing to ensure information accuracy.
* Prepare and process ad-hoc clinical correspondence.
* Upload documents and letters to the electronic patient portal.
* Support daily IV furosemide service activity and tracking.
Details
- Date posted: 27 October 2026
- Closing date: 01 November 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: 304-9009957-3
- Job locations: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
Desirable
- *Experience of working in a busy environment
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Ability to travel to multiple sites
Desirable
- *Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Employer details
- Employer name: University Hospitals Birmingham NHS Foundation Trust
- Address: Heartlands Hospital, Bordesley Green E, Birmingham, West Midlands, B9 5SS, United Kingdom
- Employer's website: https://www.uhb.nhs.uk/jobs.htm