Job summary

To provide clerical, administrative and reception duties for the Maternity Department. To contribute to efficient and effective care by ensuring all patient records are maintained correctly from admission to discharge.

To ensure patient records are available upon admission or as soon as possible thereafter, liaising with all relevant personnel e.g., Medical Records and Medical Secretaries

To maintain patient medical records in good order by filing reports, letters, etc and ensure all investigation reports are available for consultant's rounds.

Main duties of the job

To ensure patient records are tracked into and out of the department.

To provide a reception service to cover a 24-hour period over 7 days, ensuring all visitors to the department are authorised.

There may also be a requirement to undertake other similar duties as part of this post to provide a quality service. These will be consistent with the level of responsibilities outlined above.

This job description may be reviewed from time to time in light of developments and may be amended in consultation with the post holder.

To cover weekend clinics

To provide a reception service to the Maternity Unit, liaising with midwifery staff as appropriate, and including monitoring visitors access and egress from the ward at all times, alerting the ward manager/shift lead, midwifery staff and/or security guards as appropriate to any unauthorised visitors/untoward behaviour.

Diary checking.

To support the Community Midwifery Message Service during weekends and Bank Holidays.

Details

• Date posted: 02 November 2026
• Closing date: 16 November 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: Depending on experience Pro Rata Per Annum
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 253-1026-8363165
• Job locations: Russels Hall Hospital, Pensnett Road, Dudley, DY12HQ, United Kingdom

Job description

Job responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualification & Education

Essential

• GCSE in English and Math's Grade C/ Functional Skills level 2 in both
• Computer literacy
• Typing skills

Knowledge & Training

Essential

• Confident telephone manner
• Willing to be trained in I.T. skills
• Understanding of confidentiality

Communication & Relationship Skills

Essential

• Excellent communication skills
• Excellent customer service skills
• Able to relate to the public calmly and in a professional manner.

Experience

Desirable

• Previous Administrative and Clerical Experience
• Previous experience in a similar role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Employer details

• Employer name: The Dudley Group NHS Foundation Trust
• Address: Russels Hall Hospital, Pensnett Road, Dudley, DY12HQ, United Kingdom
• Employer's website: https://www.dgft.nhs.uk/