About Taspac
Taspac Energy is a New Zealand wholesale distributor of solar PV and energy storage products. We supply installers and resellers nationwide from our Auckland and Christchurch warehouses.
We need someone to keep things running smoothly between sales, supply and the warehouse.
The role
Based at our Hobsonville head office, you'll make sure customer orders run smoothly, follow and update stock arrival dates, and keep everyone informed on what's going on. You'll report to the Sales Manager and work closely with the sales team, the Auckland and Christchurch warehouse managers, suppliers and freight forwarders.
Day to day, you'll send out prepared purchase orders & chase suppliers, monitor logistics, and keep customers and the team updated.
The role is split equally between customer-facing work and supply coordination, so you'll need to be just as comfortable on the phone with a customer as you are chasing a supplier.
What you'll be doing
Being the first point of contact for customer calls and sales order enquiries
Processing sales orders and B2B e-commerce orders, and coordinating fulfilment with the Auckland and Christchurch warehouses
Keeping customers informed on stock availability, backorders and delivery timing
Raising and sending approved purchase orders, and following up suppliers on production and dispatch dates
Coordinating international freight through to our Auckland and Christchurch warehouses
Tracking inbound shipments and keeping Sales, Ops and Warehouse updated
Keeping orders, shipment ETAs and customer information up to date in our systems, so the whole team can see where things are at
What you'll need
Experience in a customer-facing coordination, sales support or supply chain role
Strong customer service skills: you build good relationships and customers trust you to keep them informed
Strong systems skills: you're comfortable working in an ERP/inventory system and CRM every day, and you keep your work up to date in the system
High accuracy: you check your work, and you catch errors on orders, POs and invoices before they cause problems
Ownership: you follow issues through to resolution, and you flag problems early and know when to escalate
The ability to balance the needs of customers, Sales and the warehouse, and to manage multiple priorities
Why Taspac
Hobsonville location with easy access off SH16 and SH18
Training on our products and systems
Be apart of a growing business & industry
Apply now
Apply with your CV and a short cover letter telling us why you're a good fit. Shortlisted applicants will be asked to complete an online assessment.
Applicants must have the right to work in New Zealand.