Engagement Program Manager, Analytics & Insights at NCH Healthcare System in Naples, Florida

DEPARTMENT: 18371 - People & Culture
LOCATION: 1100 Immokalee Road, Naples, FL, 34110
WORK TYPE: Full Time
WORK SCHEDULE: Standard Office

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Engagement Program Manager, Analytics & Insights is responsible for planning, executing, and continuously improving initiatives that enhance employee and physician engagement, ensure compliance with mandatory requirements, and drive effective performance management processes. This role blends program management discipline with HR expertise to deliver measurable improvements in employee and physician experience, survey outcomes, and organizational performance. The position partners closely with leadership and cross-functional teams to implement strategic engagement programs through the use of employee and physician listening software and other data sources to analyze results, identify trends and correlations, segment populations, recognize emerging issues, develop dashboards/visualizations, and translate data into actionable recommendations for leaders.

The Engagement Program Manager serves as a trusted advisor, leveraging data-driven insights to influence decisions, strengthen organizational health, enable a high-performance culture, and align people strategies with business outcomes.

The Engagement Program Manager is responsible for partnering with leaders to develop and execute employee and physician engagement strategies aligned with organizational goals, analyzing engagement trends, and identifying opportunities to improve employee and physician experience, retention, and culture. The Engagement Program Manager will lead the design and implementation of engagement initiatives, action plans, and communication strategies, as well as facilitate focus groups, listening sessions, and workshops to gather employee and physician feedback and drive improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

Employee & Physician Surveys & Insights

· Leads end-to-end management of all employee and physician surveys (engagement, pulse, lifecycle).

· Designs and implements a comprehensive employee and physician survey strategy (annual engagement, pulse, lifecycle, onboarding, exit) aligned with organizational goals and priorities.

· Selects, manages, and optimizes survey platforms and tools to ensure ease of use, data integrity, and scalability.

· Partners with leaders and internal teams to develop targeted action plans based on survey results, ensuring alignment with business strategy.

· Analyzes survey data using quantitative and qualitative methods to identify trends, root causes, and key drivers of engagement.

· Segments survey data (e.g., by department, role, tenure, location) to uncover meaningful insights and disparities.

· Creates executive-level reports, dashboards, and presentations that translate data into clear, actionable business recommendations.

· Partners with Marketing & other stakeholders to create a clear and strategic communication plan for all survey initiatives.

· Drives accountability by tracking and reporting on action plan progress and outcomes at regular intervals.

· Develops and implements continuous listening strategies, including pulse surveys and feedback loops, to maintain real-time engagement insights.

· Monitors and evaluates the effectiveness of survey initiatives by tracking improvements in engagement scores and employee experience metrics.

· Benchmarks results against industry standards or internal historical data to identify performance gaps and opportunities.

· Ensure confidentiality, ethical data handling, and compliance with privacy regulations in survey administration and reporting.

· Facilitates leader and team workshops to interpret survey results and guide action planning discussions.

· Provides training and resources for managers on how to understand survey insights and drive meaningful change.

· Continuously refines survey strategies based on feedback, emerging trends, and organizational needs.

· Designs and standardizes the exit interview process, including tools, surveys, and interview protocols.

· Ensures consistent and timely completion of exit interviews to capture meaningful employee feedback.

· Analyzes exit data to identify themes, root causes of turnover, and areas for organizational improvement.

· Partner with leadership to translate findings into actionable retention strategies and engagement initiatives.

· Develops dashboards and reports to track turnover trends, reasons for departure, and risk indicators.

· Ensures confidentiality and integrity of employee feedback while maintaining compliance with data privacy standards.

· Integrates exit insights with engagement survey and performance data to provide a holistic view of the employee lifecycle.

Compliance & Mandatory Requirements

· Designs and manages the full lifecycle of annual and 90-day performance appraisal processes, including timelines, system workflows, and communications.

· Establishes standardized processes, templates, and guidelines to ensure consistency, fairness, and alignment with organizational values and competencies.

· Monitors completion rates and proactively follows up with leaders to ensure timely submission and compliance with deadlines.

· Partners with leadership to ensure calibration and equitable performance ratings across departments.

· Develops and delivers training materials for managers on effective goal setting, performance conversations, and evaluation practices.

· Audits appraisal data to identify gaps, inconsistencies, or risks, and implement corrective actions as needed.

· Generates reports and dashboards that track completion, quality, and performance trends across the organization.

· Continuously improves appraisal processes based on feedback, outcomes, and organizational needs

· Partners with Quality & Compliance teams to ensure audit readiness with Joint Commission and other regulatory organizations.

· Coordinates the performance appraisal cycle, including goal setting and review periods.

· Develops project timelines and ensures milestones are met across teams.

· Supports leaders with tools, training, and communications to ensure effective appraisals.

· Monitors data to ensure consistency, fairness, and completion across the organization.

Employee Orientation & Onboarding Programs

· Designs, manages, and continuously improves the new team member orientation (NTMO) program to ensure a positive, consistent onboarding experience.

· Develops standardized orientation content, schedules, and materials that effectively communicate organizational culture, values, policies, and expectations.

· Partners with internal team members and department leaders to ensure orientation content is accurate, engaging, and role-relevant.

· Oversees logistics and coordination of orientation sessions, ensuring timely participation and seamless delivery for all new hires.

· Ensures completion of all required onboarding documentation, training, and compliance-related activities within established timelines.

· Tracks and reports on orientation attendance, onboarding completion rates, and early-stage compliance metrics.

· Integrates orientation with mandatory training and 90-day appraisal processes to ensure a cohesive onboarding journey.

· Gathers feedback from new hires and stakeholders to assess the effectiveness of orientation programs and identify areas for improvement.

· Implements early engagement strategies (e.g., 30/60/90-day check-ins, pulse surveys) to support successful assimilation and retention.

· Partners with leaders to ensure consistent onboarding experiences across departments while allowing for role-specific customization.

· Ensures all orientation processes comply with organizational policies, regulatory requirements, and audit standards.

· Leverages technology and systems to streamline onboarding workflows, improve tracking, and enhance the new hire experience.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Bachelor’s degree required, master’s degree in healthcare administration, human resources, or organizational development preferred.

· Minimum of 5-7 years of experience in leadership, with a focus on human resources, organizational culture, and employee engagement.

· Requires outstanding communication skills, a people-obsessed mentality, and problem-solving skills.

· Proven track record of driving cultural change and transformation within a complex organization.