www.thefoundationvillage.co.nz
An opportunity to join The Foundation in Parnell, with Abbott Residences now complete and welcoming residents. Together with the established Nathan Residences, the village now comprises 106 luxury apartments, complemented by extensive resident amenity including the Rooftop Terrace and the beautifully restored Pearson House, within a premium residential community.
We are seeking a Resident Services Manager to lead resident services and our Concierge team at The Foundation. Ideally suited to someone from an upscale hotel or lodge environment, or the premium retirement living sector, this is a senior, front-facing role within The Foundation management team.
About The Foundation
Our vision for The Foundation was to create a world class haven of refinement, sophistication and care: a living environment centered around retirement without compromise. Pearson House serves as their private club, with an eatery, lounges and entertainment spaces, a boutique cinema, cardio studio, art studio and wellness clinic, while the Awhina Suites provides care within the village. A 24-hour concierge service supports residents day and night.
About the Role
As a senior member of The Foundation management team, you will be responsible for the day-to-day delivery of resident services and lead the Concierge team, ensuring every interaction is gracious, discreet and consistently to a high standard.
Key responsibilities include:
Leading resident services and the Concierge team, including rostering and development, within an inclusive, service-focused culture
Delivering courteous, responsive and discreet service to residents, families and visitors, and supporting families as circumstances change
Welcoming new residents and guiding them through orientation as Abbott Residences continues to fill
Shaping the residents’ social and recreational programme in partnership with the Food Operations Manager
Ensuring maintenance and operational requests are actioned promptly, and that the lobby, public areas and amenities are immaculately presented
Maintaining accurate, confidential resident records and service charges, and championing the Connect resident portal
Helping oversee safety, security, emergency response and the village’s sustainability initiatives
Contributing to the resident newsletter, the annual operations plan and the budget
About You
You will bring a mature, calm and considered presence, and an appreciation of the service expectations of a discerning resident community. You lead by example, pay close attention to detail and bring warmth and discretion to every interaction.
You will demonstrate:
Senior experience in an upscale hotel, lodge or front-of-house environment, or the premium retirement living sector
A proven ability to lead, roster and develop a service team
Genuine respect for older adults, with the empathy and tact to support residents and their families
Sound judgement, complete discretion with confidential information and composure in an emergency
Strong administration and systems capability, with confidence using resident management and digital platforms
Excellent written and verbal communication, including for resident newsletters
Impeccable presentation and a courteous, ambassadorial manner
A current driver’s licence
A current First Aid Certificate is preferred, although training can be provided for the right person
Applicants must have the current right to work in New Zealand. This position is also subject to police vetting as part of industry requirements.
About Generus Living
The Foundation is part of the Generus Living Collection. Generus is a privately owned New Zealand company with a reputation for developing and operating exceptional later-living communities for the discerning senior market, with established communities in Auckland, Mount Maunganui and Christchurch. The Foundation brings together premium residences, refined hospitality, heritage architecture and a growing continuum of services in one of Auckland’s most distinctive precincts.