Bingo Supervisor

 Responsible for monitoring the training and performance of the Packaging Clerks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support customers by providing information, materials, and/or assistance.
• Monitors Packaging Clerks’ performance to ensure conformance to Palace policies and guidelines.
• Restock packs when necessary.
• Track and address any pack inventory variances.
• Monitor Packaging Clerk assignments and ensure complete coverage.
• Properly trains team members.
• Monitors associate’s performance during their shift. Providing coaching and counseling when necessary.
• Complete and issue performance reviews.
• Ensure compliance with all Human Resource policies and procedures, promoting an environment that treats all people with respect, and prohibits discrimination and harassment of any kind.
• Ensure compliance with all safety, health, and environmental policies, procedures, and regulations within the department.
• Any other duty as assigned.
• High school diploma or general education degree (GED) required.
• Knowledge of all Bingo rules and regulations.
• Knowledge of Tachi Palace policies and practices.
• Must be professional, polite, and respectful towards all guests (internal and external).
• Must be able to handle extended hours when necessary and varying shifts.
• Ability to influence others in a positive manner.
• Ability to handle confidential and privileged information with extreme professionalism.
• Basic computer skills, including Microsoft Word and Excel.
• Must be able to read and write common vocabulary.
• Excellent organizational skills.
• Bilingual helpful.

Reports To: Bingo Operations Manager

Approximate Hours: Full-Time