We are currently looking for a(n) Manager Healthcare Office II - Behavioral Health located at the Cascade Building in Tahlequah.

JOB SUMMARY

Oversees daily administrative operations to ensure the department runs efficiently and delivers high-quality support to patients, providers, and staff.

RESPONSIBILITIES

• Supervises and supports clerical staff, including hiring, training, performance management, and scheduling.
• Oversees daily office operations to ensure efficient workflow and compliance with organizational policies.
• Coordinates administrative processes such as payroll, correspondence, supply requisition, and record management.
• Monitors office productivity and implement process improvements to enhance efficiency and service quality.
• Serves as a liaison between patients, providers, referring physicians, and allied health staff to facilitate communication and patient access.
• Provides exceptional customer service by managing a high volume of calls and inquiries with professionalism.
• Maintains calendars, schedules, and departmental documentation to support leadership and staff.
• Ensures accurate retention, protection, and disposal of records in compliance with regulatory requirements.
• Prepares reports and summaries to assist management in decision-making and operational planning.
• Addresses and resolve patient concerns, staff issues, and workflow challenges in a timely manner.
• Other duties as assigned.

QUALIFICATIONS

• One-year certificate from college or technical school; or 1-1/2 years of related experience; or an equivalent combination of education and experience.
• An additional four (4) years of experience in a related field.

COMPETENCIES

• Leadership skills.
• Management skills.
• Ability to foster teamwork. • Time management skills.
• Interpersonal skills.
• Ability to multi-task and prioritize.

PHYSICAL REQUIREMENTS

• While performing the duties of this Job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to ten (10) pounds.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess a valid driver’s license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.

OTHER REQUIREMENTS

• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).