Assistant Manager - DME & CPAP Resupply

Caddis Capital is the management company for Alpine Home Medical, Copper Star Home Medical Supplies and You Can Home Medical. We are based in Draper, Utah and provide support to over 220 employees in Arizona, Colorado, Idaho, and Utah.

Position Overview

The Assistant Resupply Manager supports the Resupply Manager in running the daily operations of Caddis' resupply department, ensuring patients receive timely replacement PAP, compression therapy, and related medical supplies. This individual provides hands-on leadership to resupply team members, helps manage workflows and productivity, resolves escalated patient issues, and steps in to lead the department when the Resupply Manager is unavailable.

What You'll Do

• Assist the Resupply Manager in overseeing daily resupply workflows to ensure timely patient outreach and order processing.
• Supervise, train, and coach resupply representatives, and help onboard new team members.
• Monitor team productivity, call and outreach volumes, and service levels, and flag issues to the Resupply Manager.
• Handle escalated patient calls and complex orders, resolving concerns promptly and professionally.
• Verify that orders meet payer requirements, documentation standards, and company policies before processing.
• Coordinate with billing, compliance, intake, and clinical teams to resolve order holds and keep work moving.
• Promote product compliance by ensuring timely replacement of PAP and respiratory supplies.
• Help track departmental KPIs and prepare reports for the Resupply Manager and leadership.
• Suggest process improvements that increase efficiency, accuracy, and patient satisfaction.
• Other duties assigned.

What We're Looking For

• 2+ years of customer service, healthcare operations, or related experience.
• Team lead, supervisory, or training experience preferred.
• Strong customer service and problem-solving skills, especially with escalated situations.
• Excellent verbal and written communication abilities.
• Strong organizational skills with exceptional attention to detail.
• Proficiency with computers and the ability to learn multiple software systems.
• High School Diploma or GED.
• Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), respiratory care, sleep therapy, or healthcare services.
• Knowledge of medical insurance, Medicare, Medicaid, and commercial payer requirements.
• Experience using electronic medical records (EMR) or healthcare software systems.
• Bilingual English/Spanish.

Why Caddis Capital Management

• Medical, Dental, Vision, and Life Insurance.
• 401(k) with company match.
• Professional development and leadership growth.
• A genuinely team-oriented, family-owned culture.