Company Overview:
AMI HomeHub is a subsidiary of NZ’s largest domestic insurer, IAG NZ and has been established to provide a superior customer experience to IAG customers with branches located in major metropolitan cities across New Zealand. The organisation provides market-leading home reinstatement services for IAG customers.
Role Overview:
The Project Coordinator plays an important role in helping customers navigate the reinstatement journey by ensuring claims progress smoothly, efficiently, and on time. You'll provide scheduling, administrative, and customer communication support, helping to keep projects organised and moving forward.
Working closely with our Project Manager you'll coordinate activities, maintain accurate project documentation, and support the successful delivery of reinstatement projects. You'll be a key point of support, helping create a seamless experience for customers while balancing priorities in a fast-paced environment.
What we are looking for:
We're looking for a highly organised and customer-focused Project Coordinator who thrives in a fast paced environment and enjoys bringing people, schedules, and projects together to deliver great customer outcomes. You'll be a strong communicator, building relationships with customers, trades, contractors, suppliers, and colleagues while keeping projects moving smoothly.
You'll bring experience in coordination, administration, customer service, construction, trades, or claims, along with the ability to juggle competing priorities, stay on top of the detail, and remain calm under pressure.
A good understanding of construction processes, including the Building Act, construction contracts, and New Zealand building regulations, will set you up for success in this role.
Key Responsibilities
Support the delivery of multiple complex and multi-trade reinstatement projects Scheduling and coordination of trades, site access and site activity across active claims
Deliver exceptional customer communication and updates throughout the claim journey, and act as a point of contact for customers and the insurer, coordinating appointments and inspections
escalation of delays, quality issues, variations and programme risk to keep projects on track
Maintain accurate records, documentation, and compliance requirements
Raise work orders and instructions, keeping job progress and milestone records current
File admin and compliance, including invoices, supporting with asbestos and Health and safety requirements, SSSPs, council requirements and insurer progress reporting
Support tendering activity, Coordinate the ordering and tracking of materials for site delivery, Support the management of price and scope change variations
Provide support across the wider Claims Fulfilment and Project Delivery teams when required
About you
Essential Skills & Capabilities
Customer-focused mindset with a genuine desire to help. Committed to a fast, empathetic and reliable customer experience at every touchpoint.
Experience in coordination, scheduling or administration in a construction, trades, claims or customer service environment.
Excellent verbal and written communication with a calm, friendly and patient phone manner.
Strong organisational skills and attention to detail, with the ability to multitask and manage competing priorities and stay organised under pressure.
Familiarity with construction contracts, the Building Act and relevant NZ construction regulations and processes. Industry knowledge of products, services and customer-specific expectations.
Tech-savvy and quick to learn new systems and processes. Confidence with Microsoft 365
Highly Desirable
Experience with Prime, Homescope, OAC
Benefits:
Insurance discounts for Home, Contents and Vehicle
Large variety of work on a day-to-day basis
Above minimum Kiwisaver Employer Contribution
Access to discounted roadside rescue
Candidates with insurance industry background would be preferable however not essential.
Join AMI HomeHub and become an integral part of a dynamic team dedicated to delivering exceptional customer experiences and a company growing to become New Zealand’s best in class. If you have the requisite skills and experience, we invite you to apply and contribute to our commitment to excellence.