Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for Business Analyst on behalf of one of their blue-chip international clients to join their organization in Italy.

Job Title:	Business Analyst
Employment:	Full time
Start Date:	November/2026
Country:	Milano - On site - Italy
Salary range:	50 000.00 EUR - 60 000.00 EUR per year, dependent upon experience
Contact:	Bojan Ulemek on: +49 (0) 89 23 88 98 671

Key Responsibilities

Capture business processes, product flows, functional dependencies, backlog and acceptance criteria.
Validate functional knowledge transfer & create reusable business and process documentation.
Lead business analysis activities for Telecom B2B and B2C digital channels including mobile apps, web portals, self-service, and customer engagement platforms.
Collaborate with business stakeholders, product owners, architects, and delivery teams to define digital transformation roadmaps and solution requirements.
Elicit, analyze, document, and validate business, functional, non-functional, and regulatory requirements.
Prepare BRDs, FRDs, user stories, process flows, use cases, wireframes, and acceptance criteria.
Drive requirement workshops and manage stakeholder expectations across business and technology teams.
Possess strong Telecom domain expertise in customer onboarding, account management, billing, payments, order management, service requests, and digital journeys.
Work closely with UX, development, testing, and DevOps teams to ensure end-to-end solution alignment and traceability.
Support API, integration, and data requirements involving CRM, billing, middleware, and enterprise platforms.
Facilitate UAT planning, business validation, change management, and production rollout activities.
Demonstrate strong analytical, communication, stakeholder management, Agile/Scrum, and digital product delivery experience in large-scale telecom environments

Experience/Qualifications:

10–15 years in business analysis, with at least 5 in telecom B2B/B2C digital channels (apps, portals, self-service)
Hands-on delivery of BRDs/FRDs, user stories, process flows (BPMN), use cases and acceptance criteria
Strong functional knowledge of telco journeys: onboarding, account management, billing, payments, order management, service requests

Experience defining API, integration and data requirements across CRM, billing and middleware platforms
Ran requirement workshops and UAT with senior business stakeholders
Agile/Scrum delivery experience; tools such as Jira, Confluence, Visio/Miro, Figma/Balsamiq for wireframes
Degree in IT, Engineering, Business or equivalent; CBAP/PMI-PBA/Scrum PO certification is a plus
Strong English; Italian highly preferred