About us
Ruapehu Farm Supplies (1989) Ltd is a well-established agricultural supplies company serving the farming community across the Manawatu / Rangitikei region. With decades of experience in the industry, we pride ourselves on delivering quality products and exceptional customer service to our valued clients. Our team is dedicated to supporting local farmers and agricultural businesses with reliable solutions and knowledgeable support.
About the role
We are seeking a Clerical / Customer Services professional to join our team at our Feilding branch on a full-time basis. This role is crucial to our daily operations, serving as a key point of contact between our company, our customers and our suppliers. You will play an important part in maintaining our reputation for excellent customer service whilst ensuring the smooth administration of our office functions. This position offers the opportunity to be at the heart of our business, interacting with farmers and agricultural businesses whilst managing essential administrative tasks that keep our operations running efficiently.
Key responsibilities
Answering phone calls and managing customer enquiries in a professional and helpful manner
Processing supplier invoices and customer orders while ensuring accurate entry of information into company systems
Managing customer correspondence via email and post
Maintaining accurate records and filing systems for customer and order information
Invoicing, billing and managing customer accounts
Coordinating with other departments to ensure customer orders are fulfilled promptly and correctly
Handling cash transactions and managing till operations and finalising cash ups.
Maintaining a welcoming reception area and greeting customers as they visit
Supporting the sales team with administrative tasks and documentation
General clerical duties including data entry, scheduling, reconciliations and preparing reports
What we're looking for
Attention to detail and accuracy, particularly when processing orders and maintaining records
Proven experience in a clerical and / or customer services role
Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues
Strong organisational and time management skills with the ability to manage multiple tasks and priorities effectively
Proficiency in using computer systems and office software, including email and Microsoft Office applications. Website maintenance would also be beneficial.
A friendly, patient and helpful approach to customer service, with genuine enthusiasm for assisting others
Ability to work independently and as part of a team in a busy office environment
Reliable and punctual with a professional approach to work and a current driver licence
Basic numeracy skills for handling transactions and maintaining records
Familiarity with the agricultural sector would be advantageous but not essential
What we offer
Ruapehu Farm Supplies offers a supportive and collaborative work environment where your contributions are valued. We offer competitive remuneration appropriate to the role and your experience, along with the opportunity to develop your skills and knowledge within a well-established company. Working with us provides insight into the agricultural sector and the chance to build meaningful relationships with our customer base. We are committed to maintaining a positive workplace culture where teamwork and professional development are encouraged, and we offer the stability and security of employment with an established local business.
Apply now
If you are interested in joining the Ruapehu Farm Supplies team and believe you have the skills and experience we are looking for, we would like to hear from you. Please submit your application including your CV and a covering letter outlining your relevant experience and why you would be an excellent fit for this role.