• Bachelor's degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field. • Minimum 2–3 years of experience in a relevant hotel or resort position. • Previous experience in a supervisory or managerial role is preferred. • Strong leadership, communication, and interpersonal skills. • Good understanding of hotel operations, guest relations, and service standards. • Experienced in handling guest complaints and resolving operational issues. • Strong organizational, analytical, and problem-solving skills. • Customer-oriented with a strong commitment to service excellence. • Able to coordinate across departments and manage team performance. • Fluent in English, both spoken and written. • Flexible to work shifts, weekends, and public holidays.