Job summary
An exciting opportunity to join the Operational Management team within the Division of Medicine at Walsall Healthcare Trust .
The post of Care Group Manager is a crucial leadership role within the Trust. The Care Group Manager providers operational leadership to the Care Group, with the support of Director of Operations, Divisional Director, Clinical Directors, and Matrons. The post-holder will both be accountable for services within their Care Group and play an active role in Divisional decision-making. Candidates will need to show professional leadership, strategic knowledge and experience; they will need to foster a culture which values continuing professional development and strives for excellence in the delivery of patient care. They must actively lead by example, in line with the Trust's values of Respect, Compassion, Professionalism and Teamwork, and must be able to demonstrate real ambition for the services, staff and people of Walsall.
Main duties of the job
The Care Group Manager for Division of Medicine will be responsible for the day-to-day operational management. The post holder will assist the Director of Operations, Deputy Director of Operations, Divisional Director, Clinical Director and Divisional Director of Nursing and Matrons in ensuring that the Care Group & Division delivers its financial, activity, patient experience and clinical & quality targets.
Details
- Date posted: 02 November 2026
- Closing date: 12 November 2026
- Pay scheme: Agenda for change
- Band: Band 8a
- Salary: £57,528 to £64,750 a year per annum
- Contract: Secondment
- Working pattern: Full-time
- Reference number: 407-MLTC-8353523
- Job locations: Walsall Manor Hospital, Moat Road, Walsall, WS2 9PS, United Kingdom
Job description
Job responsibilities
Operational planning and scheduling - the post holder will :-
Ensure processes are in place to meet quality standards and indicators
Be responsible for safe and effective delivery of clinical services within the Care Group
Ensure systems are in place to provide relevant information to improve clinical pathways.
Be responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.
Undertake with the General Manager to develop and implement business & strategic plans
Be responsible with Clinical Director for capacity planning and negotiation/ successful delivery of the Care Groups performance standards.
Ensure business cases are produced for service developments taking account of: activity; income projections; appropriate service models
Support the Clinical Director in making decisions on medical cover for the Care Group
Be responsible for developing and leading Improvement Programmes within the Care Group and also across the Division as required
Be responsible for the development and implementation of service/Divisional policies.
Be accountable for ensuring patient flows are appropriate and in collaboration with site management that capacity is maximised safely and effectively.
Establish and monitor the agreed range of professional standards and performance targets for supporting departments and clinical specialities
Elective Access
Be the lead for Elective Access within the Division
Coordinate the Care Group and Support Managers in the delivery of their elective access services & requirement.
Ensure that each specialty undertakes regular capacity & demand analysis using accredited tools
Coordinate within the Division, the management of RTT, cancer waits, diagnostic waits, waiting list management and validation
Support the development and implementation within the Division of developments such as the electronic referral system and partial booking
Work to improve the utilisation of elective access sessions.
Management of staff and performance management
Provide direct line management to the Care Groups personnel (other than nursing and medical staff and all the duties that pertain to such as outlined in the job description.
Performance management
Be accountable with the CD and Care Group Matron, for the Care Groups performance against plan and all the duties that pertain to such as outlined in the job description.
further information around leadership and financial management can be found on the Job Description.
Person Specification
Qualifications
Essential
- Formal education to first degree level or equivalent ability or working towards or experience at NHS operational management, including senior level experience or equivalent management experience
- Post graduate training in Business or NHS Management in progress or completed
- Evidence of continuous professional development
Experience
Essential
- Significant experience in senior clinical/managerial position (majority at band 7)
- Experience of leading and managing a team including managing conflict.
- Experience of research/audit and bench marking utilising the results to improve the quality of care
- Management of clinical incidents and complaints
- Experience in identifying education and training needs of staff supporting them in their professional development
- Experience in the management of a wide range of HR issues and financial resources
- Demonstrates a firm understanding of the patient experience agenda, including evidence of utilizing a variety of data to positively improve their experience.
- Experience in the management of elective access waiting list and processes
Skills
Essential
- Evidence of operational management expertise within hospital-based specialties.
- Significant experience of successful change management and service redesign
- Experience in managing budgets for specialties.
- Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
- Excellent written and verbal communication skills with well-developed analytical skills with ability to present information, concisely and in a variety of formats for executive meetings, clearly articulating the impact on patient experience.
- Clear and demonstrable understanding of the performance management agenda for the speciality.
- Full understanding of the speciality monitoring frameworks and the organisation's reporting obligations and their contribution to ensuring the organisation meets them
- Evidence of experience of clinical governance, risk management and service improvement.
- Experience of contributing to and assessing/implementing cost improvement programmes.
- Evidence of initiating purposeful action and persistence in achieving speciality objectives
- Ability to negotiate effectively and problem solve to effect change
- Has an overview of the and an understanding of the clinical disciplines and their specific code of conduct within the speciality in order that there is an understanding of what is required to be in place for the safe and effective delivery of services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
Employer details
- Employer name: Walsall Healthcare NHS Trust
- Address: Walsall Manor Hospital, Moat Road, Walsall, WS2 9PS, United Kingdom
- Employer's website: https://walsallhealthcare.nhs.uk