Sales & Service Support (part-time)
About Us
At Safeworx Fortus, we care deeply about the safety and success of our customers. As a proudly New Zealand owned and operated company since 2000, we are passionate about making every experience with us a memorable one. We understand the challenges businesses face when it comes to safety, and we are relentlessly focused on providing the right solutions and advice quickly, efficiently, and with expert guidance.
As part of the IMPAC Group, Safeworx Fortus is proud to contribute to New Zealand's most comprehensive safety company.
Our Values
We're family centric, love what we do, are united in purpose and look after each other and our customers
We're practical, understand that Kiwis are innovators and risk takers, and are committed to delivering fit for purpose Health & Safety solutions that make a positive difference
We're upfront, do what we say we'll do, do the right thing and learn from our mistakes
We're focused, hardworking, know where we're going, and are always looking for ways to make Health and Safety easier and more valuable for our customers
About the Role
We're looking for an exceptional all round person, who likes a bit of variety to join our team (21.5 hours per week, Thursday-Saturdays). You’ll play a key part in ensuring every order is processed smoothly, accurately, and delivered on time—making sure our customers feel cared for and supported. You’ll also be a trusted partner to our Account Managers and BDMs, helping them respond quickly and effectively to customer needs. Your ability to provide fast, thoughtful, and solutions-focused support will reinforce the care and commitment that set Safeworx Fortus apart.
Responsibilities
Retail sales through counter, phone and email including distribution of product to customer
Provide exceptional customer service to new and existing customers including account customers
Resolve any customer problems or complaints following correct processes
Inventory control including coordination and maintenance of branch stock levels
Maintain accurate accounts sales records and supplier information using company systems
About You
Proven customer service experience
Excellent organisational skills and attention to detail
Proficiency in point-of-sale software packages and experience working on systems and accounts
Demonstrated ability to communicate with others at all levels
Detail-oriented focus and ability to juggle multiple competing priorities
Proven ability to work collaboratively with others
Excellent listening, negotiation and presentation skills
If you share our values, have passion for service and teamwork, and looking to join our exciting team, please apply through Seek, including a cover letter. Applications close Friday 6 November.