The Opportunity:
We are looking for a customer-focused and solutions-driven Internal Key Account Sales Support team member to join our Auckland City branch. This is a key role supporting the branch sales team, their assigned accounts, and other branch accounts to deliver an excellent customer service experience while helping build and grow profitable sales.
Reporting to the Branch Manager, you will work closely with our sales team and key customers to ensure exceptional service, accurate quoting, and seamless order management. You will be responsible for maintaining strong relationships with key clients while identifying opportunities to grow sales and improve customer satisfaction.
This is a fast-paced role suited to someone who thrives on organisation, communication, and finding the right solutions for customers.
Key responsibilities include (but are not limited to):
Support the branch sales team in achieving sales targets and growing customer accounts through coordinated orders, accurate quotes, product enquiries, and availability checks.
Proactively follow up quotes to help improve conversion rates and maximise revenue and margin growth.
Develop and maintain strong relationships with key account stakeholders, customers, suppliers, branch teams, and internal support teams.
Serve customers over the counter, by phone, and by email, converting enquiries into accurate sales orders and ensuring customer requirements are clearly understood and recorded.
Support appropriate pricing structures by working with the Branch Manager and sales team to balance market competitiveness and account profitability.
Assist with purchasing for customer requirements, including order processing, invoicing, supplier returns, credits, purchase order matching, and back-order follow-up.
Contribute to branch sales planning, customer contact planning, and ongoing review of branch and territory customer needs.
Resolve customer queries and disputes professionally while maintaining high standards of service and communication.
Support stock control by raising issues where stock is low, unavailable, or unable to be picked.
About you:
You will be a positive team player who enjoys building customer confidence, solving problems, and supporting others to meet shared goals. You will bring strong communication, planning, organisational skills, attention to detail, and a can-do attitude.
Ideally, you will have:
Proven sales or customer service skills, preferably in a wholesale electrical and/or B2B market
Previous experience in internal sales, account management, or customer service
Experience in the electrical, trade, or distribution industry preferred
Strong communication and relationship-building skills
High attention to detail and strong organisational ability
Ability to manage multiple priorities in a fast-paced environment
Commercial awareness and a proactive solutions-focused mindset
What we Offer:
A competitive salary and training
Staff Purchasing benefits
Holiday home subsidies
Birthday Leave
Ongoing training and professional development
A supportive and collaborative team environment
About Ideal Electrical Suppliers:
For over 90 years the team at Ideal Electrical have provided outstanding customer service and solutions to professionals in the electrical wholesaling industry. Our extensive nationwide network from Whangarei to Invercargill services the electrical supply needs of the residential, commercial and industrial sectors, providing technologically advanced products in lighting, data and solar.
But what really sets us apart?
We believe in the Power of Connection — making experiences easy for our customers and each other. When you join us, you’re not just taking a job. You’re joining a team that values relationships, growth, and doing great work together.
Ready to make an Impact?
If you are motivated, customer-focused, and ready to take the next step in your sales career, we’d love to hear from you! Apply now via Seek and submit your CV and Cover Letter. Applications will be reviewed as they are received with the aim of filling this position as soon as possible. Please Note: Applicants must have the legal right to work in New Zealand.