Head Of Operations (Mining Technology & Services) at Network IT in South Africa

Reference: ITA006484-Sam-1

Our Client is looking for a Head of Operations to lead a multi-functional operations team supporting mining logistics and supply chain technology across South Africa and selected SADC markets.

Duties & Responsibilities

This is a senior leadership opportunity for someone who can translate business strategy into operational results, build accountable teams and ensure reliable service delivery across multiple sites.

Responsibilities:

Lead operational service delivery, ensuring customer SLAs, service quality and customer expectations are consistently met.
Oversee field services, technician deployment, installation projects and operational readiness across multiple sites.
Manage operational budgets, workforce capacity, fleet, facilities and subcontractor performance.
Drive operational efficiency, cost control and continuous improvement without compromising service quality or safety.
Lead and develop managers and supervisors, establishing clear accountability and strong performance management.
Manage customer escalations, resolve recurring operational challenges and drive corrective actions through to completion.
Maintain compliance with site safety requirements and operational standards.
Provide operational reporting, risk visibility and strategic recommendations to the CEO.

Requirements:

Relevant qualification in Operations Management, Engineering, Business Management or a related field, or equivalent practical experience.
10+ years of relevant operational experience, including at least 5 years leading managers or supervisors.
Proven experience managing customer SLAs, operational budgets, field service teams and project delivery.
Experience in mining services, industrial technology, logistics, telecommunications, managed services or a similar field-based environment.
Strong commercial acumen, people leadership, problem-solving and decision-making capabilities.
Willingness to travel regularly to operational sites and support regional operations as required.

Advantageous Experience

Mining contractor and site safety exposure.
Experience supporting 24/7 service delivery environments.
Regional African or SADC operational experience.

Apply now!

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Data Analytics Specialists
PM/BA/Scrum Masters
DevOps and Infrastructure Experts

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Samkelisiwe Makhanye
Recruitment Consultant
011 622 9526