Title/Role: TAX - Sr Desktop Support Tech #3 - 100% ON SITE 812381

Worksite Address: 600 E. Main St., Richmond, VA

Interview Type: In-person interview

Work Arrangement: 100% Onsite

Parking not provided for contractors

Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.

  Considerable knowledge of pc hardware, peripherals & networks

  Considerable knowledge of Laptop Refresh

  Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.

  Excellent troubleshooting skills

  Ability to perform software installations, configurations and troubleshooting hardware and software.

  Considerable knowledge of SCCM/SMS

  A strong working knowledge of computer systems, hardware, and software, including drivers and bios.

  Excellent problem-solving, analytical, and team-working skills.

  Excellent customer service, communication and interpersonal skills.

  An openness to learning new technologies.

Skills	Required / Desired	Years of Experience required	Candidate has
Strong working knowledge of computer systems, hardware, and software, including drivers and bios		4 years
Excellent problem-solving, analytical, and team-working skills		4 years
Excellent communication and interpersonal skills.		4 years
demonstrated ability to obtain feedback from customers to improve training methods.		4 years
Running reports and analyzing common complaints and problems.		4 years
An openness to learning new technologies.		4 years