Summary 

Under the direction of the Executive Director, the Associate Executive Director provides strategic leadership and oversight for the Rosen Aquatic & Fitness Center (RAFC), overseeing the leaders of Membership, Aquatics, Wellness, Events & Rentals, and Security. As the Executive Director's key operational partner, this role focuses on developing high-performing managers, driving organizational growth, strengthening departmental accountability, and ensuring alignment across all areas of the facility. The Associate Executive Director plays a critical role in advancing RAFC's mission through leadership, business development, financial stewardship, and exceptional member and guest experiences. 

Responsibilities 

Operational Leadership & Staff Development 

• Provide leadership and oversight for the managers responsible for Membership, Aquatics, Wellness, Events & Rentals, and Security. 

• Lead, mentor, and develop department managers to achieve operational, financial, and service excellence. 

• Establish performance expectations, accountability standards, and departmental goals aligned with organizational objectives. 

• Conduct regular performance reviews, coaching discussions, and leadership development initiatives for department managers. 

• Foster collaboration among department leaders to ensure effective communication and a unified member and guest experience. 

• Support managers in identifying and resolving operational challenges while serving as an escalation resource for complex issues. 

• Create a culture of accountability, ownership, and continuous improvement throughout the organization. 

• Provide strategic oversight and direction for the growth of facility rentals, aquatic events, tournaments, competitions, and community programming. 

• Guide department leaders in identifying opportunities to increase facility utilization, community engagement, and revenue generation. 

• Support relationship-building efforts with swim clubs, aquatic organizations, schools, sports teams, recreation programs, and other community partners. 

• Oversee the development of business development strategies, event recruitment initiatives, sponsorship opportunities, and partnership growth. 

• Collaborate with Marketing and department leaders to expand awareness of RAFC programs, events, rentals, and membership opportunities. 

• Support fundraising, sponsorship, and community outreach initiatives that enhance the organization's visibility and impact. 

• Provide strategic direction for membership acquisition, retention, engagement, and service initiatives. 

• Review membership performance metrics and collaborate with department leadership to identify opportunities for growth and service enhancement. 

• Ensure programs, services, and member experiences align with organizational goals and community needs. 

Organizational Operations & Compliance 

• Provide leadership and oversight to department managers responsible for facility operations, security, safety, and compliance functions. 

• Ensure departments operate efficiently, collaboratively, and in alignment with organizational goals. 

• Ensure compliance with applicable safety standards, certifications, operational policies, and regulatory requirements. 

• Support managers in maintaining safe, clean, and well-maintained facilities, equipment, and aquatic resources. 

• Partner with Risk Management and departmental leaders to strengthen safety, compliance, and operational best practices. 

• Provide oversight of administrative processes related to facility-use agreements, contracts, and Certificates of Insurance (COIs). 

• Partner with the Executive Director to develop, monitor, and manage the annual operating budget. 

• Hold department managers accountable for departmental budgets, financial performance, and resource stewardship. 

• Drive revenue growth through memberships, programs, rentals, events, sponsorships, and strategic partnerships. 

• Review operational and financial performance metrics to support informed decision-making and continuous improvement. 

• Promote RAFC's mission of providing inclusive access to aquatics, wellness, fitness, and water safety programs. 

• Represent RAFC and Rosen Hotels & Resorts with professionalism, integrity, and excellence. 

• 5+ years of progressively responsible leadership in facility, aquatics, or fitness management . 
• 3+ years of experience in fiscal management, membership development, fundraising, and staff supervision . 
• Experience managing or overseeing an annual operating budget of at least $1 million . 
• Effective communicator with excellent presentation, interpersonal, and written communication abilities. 
• Ability to recruit, motivate, and develop high-performing staff teams. 
• Proven track record in driving membership, program, and event growth. 
• Strong problem-solving and decision-making skills. 
• Must be able to work flexible hours ranging from 5a-9p, including weekends and holidays as needed. 
• Regular movement throughout facility spaces, including pool deck, fitness areas, and offices. 
• Strong leadership and organizational skills with the ability to manage multiple priorities. 
• Ability to lift up to 25lbs consistently and 50lbs infrequently.  
• Must be able to legally work in the USA. 

• Bachelor’s degree in management, business, sports management, recreation, marketing, sales or related field preferred. 

• CPR/AED and First Aid certified preferred. 

• SafeSport Trained preferred.