Description

We are hiring a SVP Customer Success to run Customer Success in APAC. 

This is a player-coach role: you lead a team of Customer Success Managers and are accountable for the region's retention and growth, while personally carrying a small book of our most strategic accounts. You keep your region running to one global standard and stay hands-on enough to model it.
 
Location: APAC - remote.

Requirements

• 10+ years in Customer Success or account management, including 3+ years leading or managing a team of CSMs or account managers.
• Insurance domain experience (P&C, Life & Pensions, or Reinsurance), or enterprise software serving insurers.
• A track record of owning retention and expansion outcomes (NRR / gross retention) across a portfolio or a team.
• Player-coach credibility: able to personally run strategic C-suite relationships while leading a team.
• Experience building and running a consistent, playbook-led Customer Success motion at scale.
• Executive presence and commercial fluency: able to build and defend a value and ROI narrative and a persuasive business case at C-suite level.
• Willingness to travel across the region to customer sites, executive reviews, and events.

 
Desirable:

• Experience hiring and scaling a Customer Success team within a defined coverage and capacity model.
• Knowledge of Sapiens' product suite (e.g. IDIT, TIA, AdvantageGo) or comparable core insurance platforms (policy administration, claims, or billing).
• Change-management or transformation experience – executing at scale and adapting to obstacles.
• Experience with cloud-native or SaaS delivery and managed solutions.
• Working within a born-in-the-cloud software company.