About the role

You will work alongside our sales team, keeping customers looked after and sales moving smoothly from order through to invoice. The role combines customer service, sales support and delivery, and is designed so you grow into a full account management role over time.

Key responsibilities

• Be the first point of contact for customer calls and walk-in visitors, resolving what you can and passing opportunities to the sales team

• Support the sales team with ordering, provisioning and invoicing, accurately and on deadline

• Follow up customer queries so our customers are happy and our NPS targets are met

• Help follow up outstanding accounts each month

• Take part in training and sales meetings, and learn to deliver a solutions-based sales proposition to new and existing customers

• Build good working relationships with our team, Spark and our IT partners

About you

• Experience in a customer-facing role, with some exposure to selling or upselling

• A strong service focus and a great phone manner

• Accurate data entry and good Microsoft Office skills

• Well organised, able to work independently and meet deadlines

• A positive, professional approach with customers and suppliers

• Ambition to grow into a full account management role

• A full NZ driver licence and the right to work in New Zealand

About us

Spark Business Hub Bay of Plenty is a locally owned Spark Business Partner. We help businesses across the region with mobile, broadband and fibre, cloud voice, Microsoft solutions, IoT and IT services. Our customers are local, and we look after them properly.

Benefits

• A locally owned, supportive team

• Training in Spark business products and solutions-based selling

• A varied role with real exposure to B2B sales and a path to your own customer portfolio