Lottie's has opened on the first floor of Faradays, the new luxury department store at 131 Queen Street. It's the latest venture from Emett Group, the team behind much-loved Auckland restaurants Onslow and Gilt Brasserie, both located just around the corner.
Inspired by the great London department store dining rooms of the past, Lottie's is a contemporary take on a much-loved tradition. There's an all day menu of timeless classics, pastries, afternoon tea, alongside classic cocktails and plenty of champagne.
Hiring now
We're looking for the next team of front of house stars to join Lottie's following it's popular opening and to be part of this exciting new venue.
The Details
Lottie's operates seven days a week, including public holidays
Hours are built around the store trading hours of 10.00am to 6.30pm
There will be occasional evening trading and extended hours during the busy Christmas period
Additional event shifts will provide further opportunities to increase your earnings.
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Why Work With Us
We take care of our people.
Get Rewarded
Competitive salary with real earning potential, including a generous tip structure shared across kitchen and front of house
Performance incentive bonus when weekly revenue goals are reached
Pick up evening events to boost your income, plus other shifts across the group
Refer a friend and earn up to $500
Grow Your Career
Genuine pathways for career development and progression
Specialist workshops and in-house training to extend your knowledge
External courses covering leadership, operations, and more
Cross-train across our venues - no two days are the same
Open book management - we share our weekly budgets and financial goals, so you always understand how the business is tracking
Feel Looked After
Delicious staff meals, every shift
Dining privileges across our entire group - experience each unique venue
Employee Assistance Programme - free, confidential support for your health and wellbeing
Belong to Something
A team culture built on real support
Annual parties and regular team events
A workplace where you're valued
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Positions
Lottie's Duty Managers (x2)
Responsibilities include
Effectively lead a busy Front of House team and supervise during their shift
Actively participate in the cycle of service as needed
Maintain proper flow of service while upholding service standards, product quality, and cleanliness
Oversee breaks, start and finish times
Manage and address any questions, issues or complaints the Front of House team have during their shift
Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles
Responsible for opening and closing of venue floor and bar
Create and run daily briefings before each service
Qualifications
A minimum of 3 years experience working in an equivalent venue
Knowledge of POS systems
Hold LCQ certificate
The Role
Permanent
Full time (minimum 30 hours per week) or part time (15-20 hours per week)
Rostered shifts that can include weekends, some evenings and public holidays
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Lottie's Waiters (x2)
Responsibilities include
Ensure that guests are well cared for throughout their dining experience and strive to exceed their expectations
Follow our detailed sequence of service
Present menus, describe specials and limited time offers
Assist guests with their food/beverage selections making recommendations based on guest preferences
Study the food glossary and stay current with daily menu additions and specials
Process food and beverage orders accurately into the point of sale
Present orders to the table, answer questions and attend to guests requests
Qualifications
Minimum 2 years experience working in an equivalent venue
A genuine passion for hospitality and creating memorable guest experiences.
Excellent communication and interpersonal skills.
The ability to remain calm, organised, and efficient during busy service periods.
The Role
Permanent
Full time (minimum 30 hours per week) or part time (15-20 hours per week)
Rostered shifts that can include weekends, some evenings and public holidays
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Lottie's Bartenders (x2)
Responsibilities include
Develop cocktail, beer and spirit offerings in conjunction with the Bar Manager
Receive, process and deliver drink orders
Prepare garnishes to meet set restaurant standards
Ensure the bar area is kept clean and tidy
Maintain and keep clean bar equipment, glassware and utensils
Qualifications
Minimum 2 years experience in an equivalent venue
Have knowledge of local and international beverage trends.
Enjoy the creativity of developing offerings with a twist
The Role
Permanent
Full time (minimum 30 hours per week) or part time (15-20 hours per week)
Rostered shifts that can include weekends, some evenings and public holidays
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Lottie's Baristas (x2)
Responsibilities include
Prepare and serve consistently high-quality coffee, tea and beverage offerings to our guests
Set up, operate and maintain the coffee station to the highest standards throughout service
Maintain excellent product knowledge and confidently answer guest questions about coffee and beverage offerings
Manage coffee orders efficiently during busy service periods while maintaining quality and attention to detail
Ensure coffee equipment is cleaned, maintained and used correctly
Qualifications
Minimum 2 years experience in an equivalent venue
A genuine passion for coffee and delivering exceptional hospitality
Strong attention to detail and commitment to consistency
Confidence engaging with guests and creating a welcoming atmosphere.
The Role
Permanent
Full time (minimum 30 hours per week) or part time (15-20 hours per week)
Rostered shifts that can include weekends, some evenings and public holidays
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If you're ready to take your hospitality career to new heights as part of the team at Lottie's, apply now with your CV and cover letter, stating the position you're interested in.