About the role

Are you an experienced HR professional who enjoys leading a team, solving problems and making a real difference?As our HR Manager, you'll have the opportunity to lead a small, skilled People team and help shape how HR supports the wider business.

 You'll bring strong knowledge of employment law, a practical approach to problem-solving and the confidence to guide managers through complex people matters.

 This is a hands-on leadership role where you'll balance managing and developing your team with getting involved in day-to-day HR challenges. You'll have the freedom to improve processes, develop your team's skills and help managers become more confident in managing their people.

Working closely with the Head of People & Governance, you'll play an important part in developing the People function and supporting CCS as the business continues to evolve.

What You'll Be Doing

Leading and Developing Your Team

• Lead and support your People team, setting clear priorities and helping everyone perform at their best.

• Oversee the work of People Partners, a People Advisor, a Talent Specialist and a Training Coordinator.

• Coach and mentor your team to build their skills, knowledge and confidence.

• Be the first point of support when your team needs help with complex or sensitive issues.

• Encourage your team to take ownership, make decisions and work independently.

• Get involved in day-to-day HR activities when your team needs extra support.

• Find better ways of working and help your team deliver a great service.

Managing Employee Relations

• Use your knowledge of UK employment law to provide clear, practical advice.

• Take the lead on complex employee relations cases, including disciplinaries, grievances, absence, performance concerns, dismissals and redundancies.

• Guide your team through employee relations cases, ensuring fair and consistent outcomes.

• Support managers with investigations, consultations, hearings and other formal processes.

• Spot potential employment risks and recommend practical, legally sound solutions.

• Manage ACAS Early Conciliation and Employment Tribunal matters, working with legal advisers when needed.

• Keep the Head of People & Governance informed of significant risks and recommend appropriate action.

Delivering Effective HR Services

• Take ownership of the day-to-day running of the HR function, ensuring work is completed accurately and on time.

• Oversee key HR processes, from recruitment and onboarding to employee development and offboarding.

• Ensure employee records, contracts and HR documents are accurate, secure and up to date.

• Make the most of HR systems, including Healthbox and Eploy, to improve efficiency.

• Identify opportunities to simplify processes, reduce administration and make better use of technology.

• Help managers take greater responsibility for their teams by providing clear advice and support.

Supporting and Influencing Managers

• Build strong relationships with managers and develop a good understanding of their teams and challenges.

• Provide practical, commercially aware HR advice that helps managers make informed decisions.

• Help managers deal with performance, conduct, attendance and other people matters.

• Confidently challenge poor practices and encourage fair, consistent decision-making.

• Support workforce planning, restructures, succession planning and changes to team structures.

• Coach managers to improve their confidence and people management skills.

• Work closely with colleagues across the business to achieve shared goals.

Recruitment and Workforce Planning

• Oversee recruitment activity to help attract and appoint the right people.

• Monitor recruitment performance and identify ways to improve hiring times, costs and the candidate experience.

• Ensure new starters receive a smooth and positive onboarding experience.

• Use Eploy and other HR systems to make recruitment processes more efficient.

• Work with managers to understand future staffing needs and plan ahead.

Learning and Development

• Oversee training activities to ensure employees have the skills and knowledge they need.

• Use Greenworkx to monitor mandatory training and compliance.

• Help improve induction, probation, appraisals and performance management processes.

• Support managers in identifying training needs and developing their teams.

• Contribute to management and leadership development programmes.

• Review training outcomes to ensure learning makes a positive difference.

Keeping HR Compliant

• Keep HR policies and procedures up to date with UK employment law.

• Ensure policies are applied fairly and consistently across the business.

• Support compliance with right-to-work checks, immigration sponsorship and other legal requirements.

• Make sure employee information is handled securely and in line with data protection laws.

• Maintain accurate records and clear approval processes for key employment decisions.

• Work with the Head of People & Governance to introduce legal changes and improve HR practices.

Using Data and Driving Improvement

• Oversee HR reporting, including headcount, absence, staff turnover, recruitment and training.

• Use workforce data to identify trends, risks and opportunities for improvement.

• Share clear insights and recommendations with the Head of People & Governance.

• Set and monitor service standards to help your team deliver consistent support.

• Lead projects to improve HR systems, processes and ways of working.

• Support business growth, change and integration projects.

• Help plan resources and make effective use of the People team's budget.

What You'll Bring

Essential Skills and Experience

You'll be a confident HR professional who enjoys leading people, solving problems and working in a fast-paced environment.

You'll need:

• A CIPD Level 5 qualification or above, or equivalent professional experience.

• Strong general HR experience, ideally gained in an HR management, senior advisory or business partnering role.

• Experience leading, coaching and developing HR professionals.

• Excellent knowledge of UK employment law and confidence applying it to real situations.

• Experience managing complex employee relations cases, including disciplinaries, grievances, absence, redundancies and dismissals.

• The confidence to advise, influence and challenge managers at all levels.

• Strong organisational skills and the ability to manage competing priorities.

• Experience developing and improving HR policies and processes.

• Good knowledge of HR systems, reporting and workforce data.

• Experience supporting business change and improving ways of working.

It Would Be Great If You Also Have

• CIPD Level 7 or Chartered MCIPD status.

• Experience in construction, engineering, property services, social housing or a similar industry.

• Experience supporting employees across different locations, including field-based and office-based teams.

• Experience overseeing recruitment and learning and development activities.

• Experience improving HR systems through automation or integration.

• Experience supporting restructures, acquisitions or business integration.

• Knowledge of right-to-work checks, immigration sponsorship and employment-related data protection.

What Makes You a Great Fit?

You'll enjoy this role if you:

• Lead by example and take pride in helping others succeed.

• Are approachable, supportive and confident in your decisions.

• Communicate clearly and build strong working relationships.

• Enjoy sharing your knowledge and developing others.

• Take a fair, practical and balanced approach to solving problems.

• Are comfortable challenging decisions and having difficult conversations.

• Look for opportunities to improve how things are done.

• Can balance the needs of employees with the needs of the business.

• Stay organised and focused when managing competing priorities.

• Enjoy being hands-on and working as part of a team.

Above all, you'll be someone who enjoys making a difference, takes ownership and wants to help build a strong, effective People function.

• About Us

  Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.

  What We Offer

  • Pension Scheme: Auto-enrolment after probation.
  • Flexible Annual Leave: Option to buy or sell leave after probation.
  • Professional Development: Access to in-house and external training.
  • Employee Assistance Programme: 24/7 support.
  • Refer a Friend Bonus: Reward scheme for successful referrals.
  • Parking: Available at office locations.

  Why Choose CCS?

  Skill Development: Access to training programmes, coaching, and mentoring.

  Career Growth: Clear pathways for personal and professional advancement.

  Long-Term Contracts: Enjoy stability and job security.

  We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.