Job summary

Patient Services team member (Medical receptionist/call handler) - 25 hours as per rota pattern.

Please note that the successful applicant will be issued a 'fixed rota pattern', which will consist of a variety of shifts between the hours of 7am - 6.30pm and must therefore be available to work during these hours. Shift details will be confirmed before interview, but, will be based on the following hours (8am - 1pm, 8.30am - 1.30pm, 12 - 5pm, 1.30 - 6.30pm, 7-12)

Are you a positive, friendly and professional communicator, both in person and over the phone? If so, you might just be the right person for this role.

We currently have an opportunity to work in our busy patient services teams, where you will be the first point of contact for patients attending the practice and on the phone. We are looking for an excellent communicator, with good IT and communication skills, to join our busy team.

The Hollies is a friendly, high achieving practice based on the edge of Tamworth town centre and provides care to almost 15000 patients.

Main duties of the job

You will carry out the duties in the job description, which includes:

Greeting patients in a friendly manner and responding to their requests

Arranging appointments for patients and signposting to relevant services.

Answering and dealing with telephone or face to face enquiries

Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients

We require you:

To be computer literate.

To have the ability to communicate effectively and sensitively with staff and patients.

To work with confidential and sensitive information.

To ensure high levels of accuracy are maintained in all aspects of work.

To be confident to work independently and as part of a team.

The ability to handle pressure.

To be flexible and able to assist with holiday cover/absences.

Details

• Date posted: 02 November 2026
• Closing date: 16 November 2026
• Pay scheme: Other
• Salary: £12.85 an hour Due for review - April 27
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1581-26-0021
• Job locations: Tamworth Health Centre, Upper Gungate, Tamworth, Staffs, B79 7EA, United Kingdom

Job description

Job responsibilities

Greeting patients in a friendly manner and responding to their requests

Arranging appointments for patients and signposting to relevant services.

Answering and dealing with telephone or face to face enquiries

Liaising with Doctors, Nurses and other members of the team to provide a quality service for patients

Person Specification

Experience

Essential

• Experience of dealing with customers/patients
• Computer literate

Desirable

• experience of working in general practice

Qualifications

Essential

• GCSE grade 5-9 in English

About us

Benefits include:

NHS Pension scheme

Sick pay scheme (after probationary period)

Enhanced employee assistance programme

Uniform

Tea and Coffee provided

Team building and social events

Annual leave - 25 days plus bank holidays (pro rata), rising to 28 days after 5 years and 30 days after 10 years.

Employer details

• Employer name: The Hollies Medical Practice
• Address: Tamworth Health Centre, Upper Gungate, Tamworth, Staffs, B79 7EA, United Kingdom
• Employer's website: https://www.holliesmedical.co.uk