Description

Lead the people, performance, and operating standards that make Group Fitness classes reliable, engaging, and consistent while creating a high-energy, member-first experience across an assigned market.

About the Role

Fitness Connection is looking for a Regional Group Fitness Manager to lead the execution and performance of Group Fitness across multiple clubs within an assigned market.

This field-based leader is responsible for Group Fitness schedules, instructor staffing and coverage, class quality, leadership development, operational consistency, and the overall member experience.

The Regional Group Fitness Manager works closely with club and fitness leaders to ensure classes are appropriately scheduled, clubs have qualified instructors available to meet business needs, and instructors consistently deliver safe, engaging, high-quality experiences. The role uses class participation data, field observations, member feedback, and operating results to identify opportunities and improve performance.

This is an ideal opportunity for a hands-on, data-informed leader who can build strong teams, coach through performance gaps, solve problems, manage change, and create a consistently high-quality Group Fitness experience across multiple locations.

What Success Looks Like

· Classes are consistently delivered as scheduled, with cancellations and coverage disruptions minimized.

· Class schedules align with member participation, club needs, instructor availability, and business expectations.

· Clubs maintain sufficient qualified instructors and backup coverage to support their schedules.

· Class participation, attendance, cancellations, substitutions, and other established Group Fitness performance measures meet company expectations.

· Instructors and Group Fitness leaders receive regular observation, feedback, coaching, recognition, and accountability.

· Group Fitness programs, safety practices, and operating standards are consistently executed across assigned clubs.

· Members receive a welcoming, energetic, and consistent Group Fitness experience throughout the market.

What You’ll Do

Drive Regional Performance

Own Group Fitness performance across assigned clubs and regularly communicate results, risks, trends, and improvement plans.
Monitor class attendance, participation, cancellations, substitutions, and other established performance measures.
Identify classes, schedules, or locations that are not meeting expectations and implement timely improvement plans.
Build and adjust class schedules based on member participation, club needs, instructor availability, and performance trends.
Use performance data and field observations to identify opportunities and prioritize improvements across the market.

Build High-Performing Teams

Maintain appropriate instructor staffing and backup coverage across assigned clubs.
Recruit instructors proactively based on class schedules, program needs, anticipated vacancies, and business growth.
Maintain visibility into instructor availability and develop a reliable group of qualified instructors who can provide substitute or additional class coverage when needed.
Support the selection, development, and coaching of Group Fitness leaders and instructors.
Establish clear performance expectations and provide regular feedback, recognition, coaching, and accountability.
Ensure established procedures for absences, substitutions, coverage, onboarding, and instructor readiness are followed.

Elevate the Member Experience

Maintain a regular presence in assigned clubs to observe classes, interact with teams, and evaluate the Group Fitness experience.
Observe classes and provide instructors with specific, constructive feedback.
Coach instructors to deliver safe, engaging, high-quality classes that meet Fitness Connection standards while allowing their individual personality and teaching style to come through.
Review member feedback and class participation trends to identify opportunities to strengthen the member experience.
Respond professionally to Group Fitness concerns and partner with appropriate leaders to resolve issues.
Create an inclusive, welcoming, energetic, and service-focused environment for members and teammates.

Ensure Consistent Execution

Ensure Group Fitness programs and operating standards are consistently executed across assigned clubs.
Conduct regular club visits, class observations, coaching conversations, and operational reviews.
Address operational issues that require regional leadership or coordination across multiple clubs.
Lead the regional rollout of new or updated Group Fitness programs, including preparation, communication, instructor readiness, schedule changes, launch support, and follow-up.
Ensure instructors maintain required certifications and follow applicable company policies, safety expectations, and reporting requirements.
Partner with People Operations and field leadership to address attendance, conduct, and performance concerns consistently and appropriately.
Collaborate with Operations, Fitness, People Operations, Marketing, and other support teams to execute company initiatives.

What You’ll Bring

Multi-Location Leadership

Demonstrated ability to lead people and operations across multiple locations or teams.
Strong ownership, judgment, follow-through, and problem-solving skills.
Ability to establish clear expectations and hold others accountable professionally and consistently.
Ability to balance regional priorities with hands-on field leadership.
Strong relationship-building skills and the ability to work effectively with club leaders, instructors, and support teams.

Group Fitness Operations

Strong understanding of Group Fitness scheduling, staffing, class delivery, and instructor management.
Ability to use attendance, participation, cancellations, substitutions, and other performance information to make business decisions.
Experience using performance information to identify trends and improve schedules, staffing, and class offerings.
Strong organizational skills and attention to reporting, documentation, planning, and follow-through.

Instructor Development & Member Experience

Ability to observe Group Fitness classes and provide specific, constructive coaching.
Experience developing instructors and addressing performance gaps objectively and consistently.
Ability to recognize and reinforce strong performance.
Commitment to delivering an inclusive, engaging, and service-focused member experience.
Ability to address member concerns professionally and identify sustainable solutions.

Communication & Change Leadership

Strong verbal and written communication skills.
Ability to communicate expectations, priorities, and changes clearly across different audiences.
Experience supporting organizational or operational changes through communication, training, coaching, and follow-up.
Ability to collaborate effectively across departments and levels of leadership.
Ability to adapt to changing business needs while maintaining standards and accountability.

About Fitness Connection

Fitness Connection is a full-service, all-inclusive health club built for real people chasing real results. We deliver a high-value experience with premium-level amenities, without exclusivity. We create spaces where members and teammates can show up, grow, put in the work, and see real results.

Equal Opportunity & Accommodations

Fitness Connection is committed to equal employment opportunity for applicants and teammates. The company provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable law and engages in a timely, good-faith interactive process to identify effective accommodations where appropriate.

Qualifications

Requirements

High school diploma or equivalent required; bachelor’s degree in exercise science, kinesiology, business, sports management, or a related field preferred.
3+ years of progressive Group Fitness leadership experience preferred, including experience supporting multiple clubs, locations, or teams.
Current nationally recognized Group Fitness certification or equivalent required.
Current CPR/AED certification required and must be maintained throughout employment.
Experience teaching multiple Group Fitness formats and training, evaluating, or developing instructors preferred.
Demonstrated experience with staffing, scheduling, performance measurement, coaching, and multi-location operations.
Valid driver’s license, reliable transportation, and ability to travel regularly throughout the assigned market.
Ability to use standard business and reporting tools, including email, spreadsheets, scheduling platforms, and performance reporting systems.

Compensation & Benefits

Compensation will be determined based on the approved range for the position, relevant experience, qualifications, and geographic market. The role may be eligible for additional compensation in accordance with applicable company plans.

Benefits and Perks

Medical, dental, and vision insurance
Paid time off and holidays
Complimentary gym membership
Employee discounts on services and programs
Career growth and advancement opportunities within a growing organization

Schedule & Work Environment

This is a full-time, field-based regional position. The schedule must remain flexible to support business needs, observe classes, coach teams, and maintain visibility across assigned clubs.

Regular travel between assigned clubs is required.
Availability may include early mornings, evenings, weekends, and occasional holidays based on class schedules, program launches, and business needs.
Work is performed primarily in active fitness club environments, with some administrative work performed in office or remote settings.
The position requires frequent interaction with instructors, club leaders, members, and support teams.