About the role
As Application Customer Success Manager at Nedap in New Zealand, you help dairy farmers realise measurable value from our solutions in their daily farm operations. You build a strong understanding of their needs, challenges and ambitions, helping them successfully adopt Nedap's technology and get the most out of its solutions. From onboarding onwards, you build lasting relationships with dairy farmers and advisors, helping dairy farmers turn their goals into results. Working from the expectations and success criteria agreed during the sales process, you guide dairy farmers through onboarding, training and the adoption of Nedap's solutions in their daily routines. You work closely with the Technical Customer Success Manager, who takes care of technical challenges, while you focus on application value and customer success. By combining customer conversations with relevant products, market and usage insights, you monitor customer health, identify risks and proactively help farmers achieve better outcomes. Creating value also means recognising opportunities for further growth. You identify and develop opportunities where dairy farmers could benefit from broader or deeper use of Nedap's solutions, helping them understand the additional value this could bring. You work closely with Sales, who takes the lead on commercial proposals, negotiations and closing deals. Together with colleagues across Nedap, you ensure a seamless customer experience and help customers achieve long-term success.
Key responsibilities
- Help dairy farmers achieve measurable value from Nedap solutions throughout the customer lifecycle, from onboarding onwards
- Contribute to the onboarding process through commissioning and training, helping farmers integrate Nedap's solutions into their daily farm operations and realise value from their use
- Provide application value consulting by translating customer and product insights into clear, practical recommendations that farmers and advisors can use in their daily work
- Use customer, product and usage information to identify adoption trends, customer health risks and opportunities for action
- Use HubSpot and relevant dashboards to structure information, prioritize actions and support better decision-making
- Identify and develop opportunities to increase adoption and improve outcomes, and prepare and qualify expansion opportunities for Sales by helping customers understand the additional value that can be realized
- Capture customer insights and feedback, bring the customer voice into the organisation, and coordinate relevant hand-offs with Sales, Technical CSM, Product Management and other colleagues, contributing to continuously improving customer experience
About you
- 3+ years of relevant experience in customer success, account management, farm advisory, implementation, application support, or a comparable customer-facing role
- Strong communication skills, a consultative approach, and the ability to build trusted relationships with farmers, advisors, and colleagues, including facilitating customer and business reviews focused on outcomes and value
- A customer-focused mindset with commercial awareness, enabling you to identify risks to customer success and recognise opportunities to create additional value through broader or deeper use of Nedap's solutions
- An understanding of dairy farming, or a strong interest in learning how farm processes and decisions work
- The ability to use data to understand how customers are using our solutions, where value is being missed, what action is needed and how to prioritize that action based on customer segmentation
- Discipline to document customer interactions and follow-up consistently in HubSpot, ensuring the customer journey is visible and accessible across the organization
- Experience using AI tools to work more effectively and turn information into useful insights
About us
Nedap develops Digital Twin Technology that connects the physical and digital worlds. In dairy farming, this includes technology that helps farmers use data to make better-informed decisions about individual cows and their herds. AI is increasingly part of this, for example through solutions that use computer vision to generate new insights for dairy farmers.
Benefits
At Nedap, you get the space and trust to shape your role. You can explore ideas, make decisions and take responsibility for putting them into practice. You bring your curiosity and initiative; we work with you to set clear goals and support you along the way. You'll work with colleagues who share their knowledge, ask questions and build on each other's ideas. There's room to be yourself, question assumptions and ask for help. We work through challenges together, celebrate progress and make time for a laugh along the way. You take an active role in your personal and professional development. Together with your manager, you explore what you want to learn and how to put that into practice through new challenges, honest feedback and learning from others. With clarity about what we want to achieve, you have the freedom to shape your approach. Based in New Zealand, you'll be part of an international technology organization working in dairy farming. Your ideas and experience will help shape how we support the people working in this sector, with opportunities to learn from colleagues locally and internationally.