Job roles: Team Lead–Operations-US Mortgage (Underwriter -Live, Post Close, or QM) -Chennai

📍 Location: Chennai
🏢 Work Mode: Work from Office (No hybrid or work from Home)
🌙 Shift: Night Shift – US Hours
⏳ Notice Period: Immediate Joiners Preferred

Open Positions & Salary

Team Lead – Operations 💰 CTC: ₹12–16 LPA 

Experience: 5-6 years in BPO/ITES in US Mortgage Underwriting operations, preferably with significant US Mortgage Underwriting experience.. with at least 1-2 years as TL (if you are not Team lead or above on paper you are not eligible for this role)

Job Description – Team Lead – US Mortgage Underwriting

Process: US Mortgage – Live Underwriting / QM / Post Closing

Role Overview

We are looking for an experienced Team Lead – US Mortgage Underwriting to manage a team of underwriters/SMEs and ensure smooth day-to-day operations, quality delivery, productivity and adherence to US mortgage guidelines.

The ideal candidate should have strong hands-on experience in at least one of the following areas: Live Underwriting, Quality Management (QM) or Post Closing, along with prior experience handling a team.

Key Responsibilities

• Lead and manage a team of US Mortgage Underwriters/SMEs.

• Monitor daily productivity, quality, TAT and SLA adherence.

• Provide guidance, coaching and process support to team members.

• Handle escalations and resolve complex underwriting-related queries.

• Ensure compliance with US mortgage guidelines, client requirements and process standards.

• Conduct quality reviews, identify errors and drive corrective actions.

• Coordinate with clients and internal stakeholders for operational requirements.

• Drive team performance, process improvements and continuous learning.

Required Skills & Experience

• Minimum 5+ years of experience in US Mortgage Underwriting.

• 1–2 years of experience working as a Team Lead.

• Strong hands-on experience in at least one of the following:

  • Live US Mortgage Underwriting

  • Quality Management (QM)

  • Post Closing

• Good understanding of US mortgage processes, documentation and underwriting guidelines.

• Experience managing team productivity, quality and performance metrics.

• Strong communication, problem-solving and people-management skills.

Candidate Profile

• Should have progressed from an Underwriter/SME role into a Team Lead position.

• Must have hands-on mortgage process knowledge and the ability to guide team members.

• Should be comfortable working in US business hours/shifts, as required.

Preferred Location: Chennai

Priority Candidates

Candidates currently working in US Mortgage, who can join immediately or at short notice will be preferred.

Why Join Us

Lead a growing, high-performance US mortgage team.

Direct exposure to US clients and decision-makers.

Opportunity to drive impact in a mature, stable process with strong career growth.