General Description

The Chief Operations Officer (COO) is responsible for overseeing the day-to-day operations of the lending organization, ensuring efficient loan origination, underwriting, funding, servicing, collections, and customer support. This role develops and implements operational strategies that support profitable growth, maintain strong credit and compliance standards, improve customer experience, and maximize operational efficiency.

Qualifications

• Bachelor’s degree in Business, Finance or related field is preferred.
• Minimum of 3 years in lending, banking, or portfolio management is preferred.
• Ability to conduct due diligence, evaluate credit worthiness and prepare credit memorandums of business borrowers.
• Ability to communicate clearly and effectively with individuals and groups.   
• Capacity to communicate effectively with diverse constituencies including existing and prospective borrowers, PBM staff, Board members, community partners, and financing partners.
• Responsive to the needs of the clients. 
• Ability to work with people from varied cultural, economic and educational backgrounds through the various curriculum and services proved by the organization.
• Position requires someone who is creative, flexible and a team player.
• Applicant must be able to multi-task and must be a self-starter.