Our team is responsible for building and managing global, business-critical applications within the Customer Systems space. Our solutions and services are leveraged across a wide spectrum of consumers, including Apple Service Providers, Carriers, Self-Servicing Customers, Repair Centres, Mac Depots, Resellers, Enterprise customers, Consumers , all Apple Retail stores’ Genius Bars and Contact Center Advisors / Teams. These applications are designed to deliver a world-class sales and service experience to our customers.

In this role, you will employ innovative techniques, working collaboratively with cross-functional team members and business stakeholders throughout the full lifecycle development process. Serve as the Customer Systems domain champion, leading the design and architectural development of innovative solutions that enhance the end-to-end experience for customers across diverse channels.

Minimum Qualifications

8 years experience in business process definition, requirement definition, solution architecture
8 years business analysis experience working with large scale enterprise solutions
8 years experience in software development methodologies (including agile and traditional waterfall)
8 years experience in working in a cross functional time-zone distributed team environment
5 years experience in customer facing apps, UI mockup design, Java, SOA, J2EE, Object Oriented Programming and Oracle.
Bachelor’s degree in Computer Science, Engineering, or a related technical field.

Preferred Qualifications

Excellent problem-solving and analytical skills
Strong written and verbal communication skills as well as strong organizational skills.
Ability to juggle and complete multiple tasks
Excellent leadership and influencing skills
Proficient at managing multiple global efforts simultaneously
Able to fit in well with a team, understand capabilities and priorities
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities
Engineering/ Technical background preferred
Experience working with vendors and contractors