About the role
Lead the housekeeping team to maintain a clean, safe and welcoming environment for residents, staff and visitors. Coordinate daily cleaning across the village, support the team with practical cleaning duties, and deliver a respectful service that protects residents' dignity, privacy and independence.
Key responsibilities
Allocate daily duties and organise cleaning schedules across resident accommodation and communal areas.
Work with the Village Services Manager to arrange rosters, leave cover and workload priorities within allocated hours.
Lead by example through hands-on cleaning and support during busy periods or staff absences.
Train staff in cleaning methods, equipment use, safe chemical handling and expected standards.
Monitor performance, provide constructive feedback and raise staffing or performance concerns with the Village Services Manager.
Ensure clear handovers and communication between housekeeping, laundry, care, maintenance and reception teams.
Maintain high cleaning standards in apartments, care rooms, bathrooms, lounges, offices and other allocated areas.
Carry out regular inspections and promptly address missed tasks or areas requiring improvement.
Follow infection prevention procedures and coordinate additional cleaning when required.
Monitor cleaning products, consumables and equipment, maintaining suitable stock levels.
About you
Previous professional housekeeping experience, preferably in retirement living, aged care, hospitality or a similar environment.
Experience supervising staff, coordinating workloads or leading a team.
Sound knowledge of cleaning methods, hygiene standards and safe use of chemicals and equipment.
Strong organisation, communication and time-management skills.
Ability to complete checklists, maintain records and use basic digital systems.
Ability to carry out the practical duties of the role safely.
A caring and respectful approach towards our residents
High standards and strong attention to detail.
Reliable, approachable and willing to assist the team.
Able to prioritise, solve practical problems and remain calm when plans change.